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Summary of reviewsHoliday Inn Express Taunton East by IHG, is widely praised for its strategic and convenient location just off the M5, making it an ideal stopover for travelers, particularly those heading to or from Cornwall. Its proximity to Junction 25 of the motorway ensures hassle-free access and commute. Despite its closeness to the motorway, the hotel maintains a quiet and comfortable environment, making it suitable for restful stays. Additionally, ample parking and nearby amenities, including the Harvester pub, enhance its convenience.
The breakfast offerings at the hotel are largely acclaimed with guests commending the excellent and varied selection available. The buffet includes both hot and cold options, catering to English and continental tastes and is frequently described as well-cooked, plentiful and fresh. While some noticed occasional overcrowding and delays in restocking, the breakfast overall meets or exceeds expectations, adding a compelling feature to guests' stay.
Dinner options at the hotel, though limited to basic offerings like pizza and burgers, are generally reported as tasty and reasonably priced. Guests sometimes seek alternative dining options due to the limited in-hotel menu and inconsistent restaurant availability. The nearby Harvester restaurant provides a convenient alternative, though it can be crowded or fully booked.
Guests frequently highlight the comfortable, clean and spacious rooms. The hotel's rooms, particularly the family suites, are noted for their generous space and include amenities such as complimentary tea and coffee, a powerful shower and sufficient towels. Cleanliness across the hotel receives high praise with rooms and public areas described as spotlessly clean and well-maintained. Occasional remarks about specific cleanliness issues are notably outnumbered by the positive feedback.
Staff at the Holiday Inn Express Taunton East are consistently praised for their friendliness and professionalism. Specific mentions of reception staff individuals highlight their welcoming and efficient service, contributing significantly to the overall positive experience. Many guests valued the staff's ability to cater to various needs promptly and enthusiastically.
The hotel also receives favorable feedback for its reliable and free wifi, often noted for its strong and seamless connection. While some guests encountered minor connectivity issues, the general consensus is positive, making it a good choice for those requiring dependable internet access.
For families, the hotel offers a generally positive experience with many appreciating the spacious family rooms and the thoughtful extras provided for children. The breakfast is highly praised for its variety and suitability for both adults and children. While some guests found the rooms occasionally cramped, the overall family-friendly amenities and cleanliness are well-regarded.
Despite mixed opinions on bed firmness and size, most guests find the beds comfortable, contributing to a restful night's sleep. The occasional criticism regarding bed comfort is balanced by the majority of guests who commend the beds' quality.
In summary, Holiday Inn Express Taunton East by IHG, delivers a reliable and consistent three-star experience. It offers excellent value for money, particularly highlighted by its strategic location, clean and comfortable rooms, friendly staff and a commendable breakfast. While there are minor areas for improvement, the overall guest satisfaction underscores the hotel's reputation as a solid and practical choice for various travelers.
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