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Summary of reviewsThe Best Western Plus Surprise-Phoenix NW receives frequent praise for several aspects of its offerings, making it a favored choice among travelers. Its location is notably advantageous, providing easy access to dining, shopping, and entertainment venues, which guests appreciate for enhancing the ease and enjoyment of their stay. This is particularly beneficial for sports enthusiasts attending nearby events like the Royals Spring Training games.
The breakfast experience at the hotel is consistently applauded for its extensive variety and quality. Guests appreciate the delightful options available, particularly the waffles and coffee, and commend the cleanliness and positive service in the dining area. This contributes to a satisfying start to the day, despite occasional service timing issues.
Rooms are frequently recognized for their cleanliness and comfort, with ample space and convenient amenities such as refrigerators, microwaves, hair dryers, and work desks. The comfort of the beds receives mixed reviews, but overall, guests find the accommodations suitable and pleasant, bolstered by the hotel's superb location and overall cleanliness.
Cleanliness across the property, including rooms and common areas, stands out as a significant positive point, with the hotel well-maintained inside and out. Guests experience a quiet and peaceful atmosphere, with the accommodations deemed affordable and comfortable. The staff's friendliness and helpfulness further enhance the stay.
The staff at Best Western Plus Surprise-Phoenix NW is remarked upon for their exceptional service and welcoming demeanor. Standout team members like Christy and Nicole are frequently mentioned for their warm interactions, contributing positively to guest satisfaction. While there are occasional service lapses, the majority of visitors leave with a favorable impression of the attentive and amiable staff. Overall, the hotel earns high marks for its convenient location, breakfast quality, room comfort, cleanliness, and friendly staff.
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