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Summary of reviewsReef Hotel Aparts, a part of the Tabasum Group, boasts a central location in Ajman, affording guests easy access to various attractions, shopping malls, and dining options. This prime positioning makes it an attractive choice for those eager to immerse themselves in the city's vibrant offerings. However, potential visitors should be aware of the unpaved dirt road leading to the hotel, which might be an inconvenience for some.
The hotel provides spacious rooms, which are appreciated for their size but fall short in cleanliness and maintenance. Reports indicate issues such as outdated and dirty facilities, unpleasant odors, and insect presence, which detract from the overall guest experience. Although the large rooms and reasonable pricing are positives, the condition of the apartments may require adjusted expectations.
Despite these challenges, the exceptional service provided by the Reef Hotel Aparts staff is a significant highlight. With a friendly and accommodating team, including specifically mentioned members like Miss Li, Asim, and Raj, guests feel warmly welcomed and well-treated. The staff's commitment to guest satisfaction and swift response to needs garners consistent praise, contributing positively to the overall stay.
While the beds are noted for some comfort, there are ongoing concerns about bed hygiene and maintenance. Complaints about dirty linens, uncomfortable setups, and noise indicate areas for improvement in this aspect. Overall, the hotel's excellent staff service and convenient location stand out, but addressing issues of cleanliness and facility maintenance will greatly enhance the guest experience.
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