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Summary of reviews"روائع الأحلام للاجنحة الفندقية" presents a combination of both favorable and unfavorable experiences according to guest reviews.
The location of the hotel tends to attract a varied spectrum of comments. Positively, it is situated in the vibrant Al Rahili neighborhood, surrounded by an array of restaurants and essential services and is conveniently close to certain workplaces and economic hubs, making it particularly suitable for business travelers. Guests often commend its proximity to key destinations they need to visit and the advantageous price and appealing website add to its allure. However, the more leisure-focused guests have noted that the hotel is relatively distant from Jeddah's city center and popular entertainment spots, which may limit their activities. Additionally, some have found the location confusing and noisy due to nearby street traffic.
Regarding the rooms, guests' feedback showcases some comfort with clean and new linens initially. Nevertheless, there are significant concerns that overshadow these positives. Many guests report inadequate facilities, including a lack of essential appliances, functioning kitchen amenities and basic items such as towels. Cleanliness issues are frequently cited with dirty rooms, unclean bed sheets and the presence of insects being common complaints. Equipment like air conditioners and fridges often malfunction and the overall dated and worn appearance of furniture and peeling walls detracts from the experience. Issues such as light curtains failing to block sunlight, broken doors, unpleasant odors and noise from nearby construction further contribute to the dissatisfaction. The non-operational Wi-Fi and TV, as well as inappropriate room changes and pricing, also mar the experience.
Cleanliness remains a significant concern for many guests, despite some noting clean and tidy rooms. Numerous reviews mention dirty and broken doors, unclean furniture, unpleasant smells including sewer odors and cockroaches in various parts of the rooms. Bed sheets and carpets frequently appear not clean with the carpets being particularly old and in need of replacement. Enhancements in hygiene and upkeep appear necessary to meet guest expectations fully.
Staff interactions at the hotel are depicted with mixed sentiments. Negative feedback revolves around rude and unhelpful behavior, unavailability at the reception desk, attempts to delay check-ins or retain money and specific complaints about staff members like Ayman. Conversely, positive reviews acknowledge the politeness and respectful attitude of some employees with mentions of cooperative behavior and respectful service from staff members such as Mr. Ayhab and Mr. Hassan. Some guests appreciated excellent service from the receptionist and the offer of discounted booking rates, highlighting that while interactions can be positive, the overall experience with staff largely varies.
Overall, while "روائع الأحلام للاجنحة الفندقية" has its strengths in terms of location and price, the prevalent issues regarding room quality, cleanliness and inconsistent staff interactions indicate areas in need of substantial improvement.
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