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Summary of reviewsHunguest Helios Hévíz, located in a serene wooded area near the famed thermal lake of Hévíz, offers tranquility combined with accessibility. It is a mere 15-20 minute walk from the center and guests can enjoy peaceful strolls through a large park featuring an observation tower. The hotel's proximity to the Ady utca bus stop and Lake Balaton, a short 10-minute drive away, ensures that visitors can easily explore the region. Located on the edge of a villa district, the hotel's surroundings are both quiet and convenient with nearby amenities like SPAR enhancing the overall experience.
The hotel’s newly renovated rooms, each with a balcony, are highly praised for their tastefully decorated and spacious interiors. Guests appreciate the modern, clean and well-equipped rooms, emphasizing comfort, cleanliness and sound isolation. These features, coupled with the friendly staff and beautiful views, contribute to a relaxing and enjoyable stay.
Hunguest Helios Hévíz offers an impressive buffet-style breakfast and dinner, catering to diverse tastes with a wide variety of delicious, high-quality dishes. While the breakfast spread is particularly extensive, providing a great start to the day, dinner receives mixed feedback. Many guests commend the ample and varied selection, though some feel improvements are needed to meet the expectations of a four-star hotel, particularly regarding vegetarian and vegan options.
Cleanliness stands out as a strong point with guests frequently highlighting the spotless condition of the hotel, from rooms to wellness areas. The diligent and friendly cleaning staff enhance this positive impression.
The staff at Hunguest Helios Hévíz are consistently recognized for their exceptional friendliness, attentiveness and helpfulness, contributing significantly to the welcoming atmosphere. The reception staff, in particular, receive high marks for their efficiency and readiness to assist, complementing the overall warm and accommodating environment provided by all hotel staff.
The hotel’s spa and wellness facilities, while described as small relative to the hotel’s capacity, offer a rejuvenating experience. Guests appreciate the cleanliness, the soothing thermal pools and the mix of indoor and outdoor options, even though occasional overcrowding is noted.
The variety and quality of pools, including well-maintained outdoor pools and fantastic indoor thermal pools, are significant highlights. Despite minor concerns about temperature and space, the overall feedback is positive with guests enjoying the relaxing and therapeutic benefits.
Parking at the hotel is convenient yet comes at an additional cost. Guests find the parking area spacious but mention that it is not included in the room price and is neither covered nor guarded. Street parking is an alternative for those seeking free options.
Families find Hunguest Helios Hévíz particularly accommodating with modern, spacious rooms suited for multiple guests and amenities tailored to children. The hotel’s child-friendly features and attentive staff ensure a pleasant stay for both adults and young guests.
In terms of bedding, the hotel offers high-quality mattresses and comfortable sleeping arrangements, although some find the mattresses too soft. Overall, the clean and cozy sleeping environment contributes positively to guest experiences.
Hunguest Helios Hévíz is generally well-regarded within its four-star rating, recognized for offering good value and a beautifully renovated experience. While there are minor areas for improvement to fully meet four-star standards, guests often feel very good during their stay, noting the hotel’s many positive aspects.
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