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Summary of reviewsDomaine Des Hautes Fagnes emerges as an elegantly situated retreat known for its tranquil natural surroundings, expansive gardens and captivating views of the Ardennes and High Fens. The hotel provides an ideal setting for relaxation, wellness and various outdoor activities such as hiking and mountain biking. The establishment's prime location also allows for easy access to cultural excursions across Belgium, Germany and Luxembourg.
The breakfast offerings generate mixed reviews; while many guests appreciate the generous and delicious selection with local products and unique offerings like show cooking for omelettes, there are criticisms regarding the buffet's variety and value for money. Dinner experiences are generally positive with guests praising the well-prepared and tasty meals at both the hotel restaurant and brasserie. However, there are occasional complaints about the high prices and service efficiency.
Rooms at Domaine Des Hautes Fagnes are commended for their cleanliness, spaciousness and modern amenities. Many guests appreciate the luxurious feel, large bathtubs and practical design despite some minor issues with air conditioning and dated features. Renovations have been well-received, indicating a continual improvement in room quality. The wellness facilities add significant value, offering a serene and clean environment for relaxation.
Cleanliness is a strong suit of the hotel with guests frequently highlighting the spotless rooms, wellness areas and overall tidy environment. Similarly, the staff receive high praise for their friendliness, professionalism and attentiveness, contributing positively to the guest experience despite some language barriers.
The free WiFi, however, presents mixed feedback with some guests experiencing connectivity issues and a need for improved communication regarding access codes.
The spa and pool facilities consistently impress, described as clean, well-maintained and featuring a variety of excellent amenities like saunas, jacuzzis and outdoor wellness options. Although the additional fees for spa access and minor operational critiques exist, the overall wellness experience is lauded as top-notch.
For families, the hotel offers several engaging amenities, including alpacas and opportunities for hikes and excursions. Despite a lack of dedicated children’s activities and menu, the general family experience is positive but has room for enhancement.
Beds receive praise for their comfort and quality, though opinions on mattress firmness vary and some guests noted issues with plastic mattress protectors and double beds configured as singles.
In summary, Domaine Des Hautes Fagnes stands out for its serene natural setting, comprehensive wellness facilities and attentive service, making it an excellent choice for a romantic getaway or a rejuvenating break amidst nature. While there are areas for improvement, particularly in breakfast variety, WiFi connectivity and family services, the overall experience is largely positive and memorable.
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