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Summary of reviewsCuu Long Hotel is highly praised for its prime location on the riverfront, offering magnificent views of the Mekong River and easy access to the city center, train station and riverside. The picturesque setting, combined with a friendly and clean atmosphere, adds significant charm to the stay with the hotel's terrace providing perfect panoramic views of the river.
Breakfast at the hotel receives commendation for its variety, good quality and the scenic views of the Mekong from the dining area. Cleanliness and friendly staff further enhance the breakfast experience, making it satisfying with a blend of local cuisine and varied choices.
Dinner offerings also receive positive feedback with guests appreciating the wide menu, great ambiance with live music and the pleasant rooftop dining option. Room service is noted for its delicious and reasonably priced food, providing a convenient in-room dining option. Guests highlighted the abundance of nearby restaurants and bars as an added convenience.
The hotel's rooms are described as spacious, clean and well-equipped, often featuring balconies with exceptional views of the Mekong River. While many guests found their rooms comfortable and appreciated the beautiful rooftop bar, some mentioned that certain rooms appeared outdated and in need of renovation. Despite minor issues, the overall room experience is positive.
Cleanliness generally receives good marks with most guests finding the rooms spacious and well-kept. However, there are occasional lapses like dirty walls, stains on towels and a need for more thorough cleaning behind furniture. Despite these, the hotel maintains a commendable standard of cleanliness.
Customer service is a standout feature at Cuu Long Hotel with the majority of guests praising the staff for being helpful, friendly and attentive. The front desk and housekeeping services are frequently highlighted for their professionalism and willingness to assist, contributing to a welcoming atmosphere. Although there are isolated criticisms regarding some wait staff and receptionists, the overall impression of the staff's performance is highly positive, significantly enhancing the hotel's reputation.
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