InfoSummary of reviewsRésidence Natura, located in the heart of Ax-les-Thermes, is highly praised for its prime location, offering easy access to shops, restaurants, cafes and key city attractions. Its proximity to mountain trails, the Greoux thermal baths and ski facilities like Ax 3 Domaines ski lift make it an excellent choice for both nature and adventure enthusiasts. Despite its central location, it manages to provide a calm and peaceful retreat.
The accommodation provides small but well-equipped rooms that are functional and comfortable. Guests enjoyed autonomous access and appreciated simple yet effective amenities like coffee machines and light cooking facilities. However, some areas need improvement, such as cleaning services which occasionally fell short and the accuracy of room descriptions, which sometimes misled guests regarding facilities like kitchens and terraces. Soundproofing also needs enhancement to ensure more privacy.
Cleanliness reviews are mixed. While many guests found the rooms and bathrooms clean and welcoming, others reported issues such as dust, cobwebs and inadequate housekeeping services. Some specific problems included mould in showers, cigarette smells and unwashed linens from previous tenants.
Staff interactions garnered mixed feedback. The responsiveness and friendliness of staff, notably Nathalie, received commendations and the value for money, well-organized check-in and intuitive key retrieval system were well-received. However, some guests encountered difficulties during check-in, unfriendly staff and challenges in reaching the host.
The free WiFi is reliably strong, though some guests faced difficulties with access codes. These issues were typically resolved quickly by the responsive service team.
Beds received mixed reviews with many guests enjoying comfortable mattresses and good-quality bedding. However, some found issues with double beds being two singles pushed together, creating an uncomfortable gap.
Overall, Résidence Natura offers a convenient and comfortable stay with excellent location benefits and generally positive guest experiences, though attention to detail in cleaning, infrastructure and service might further enhance the overall satisfaction. Show more
