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Summary of reviewsNovena Palms Motel enjoys an exceptional location, particularly appealing to travelers needing proximity to Brisbane Airport. Guests frequently highlight its convenient access to both the domestic and international terminals as well as long-term parking options and major road networks. The free shuttle service further elevates its convenience for airport-related stays. Despite being close to major transport hubs, the area remains surprisingly quiet, offering a peaceful retreat.
Rooms at the motel are repeatedly praised for their cleanliness and spaciousness. Guests appreciate the well-organized layout, comfortable large beds and essential amenities such as fridges, freezers and microwaves. The rooms also feature cozy king beds and balconies, although there are occasional mentions of dated decor. Overall, the spacious and spotless rooms contribute to a restful and comfortable stay.
A noteworthy aspect is the staff's exceptional service, consistently noted for their friendliness and helpfulness. The reception team, particularly Michelle, receives commendations for their efficiency and welcoming demeanor. Staff efforts to accommodate dinner delivery services and provide clear instructions enhance the overall guest experience.
The motel offers free wifi, which is typically described as fast and reliable, though some guests mention intermittent connectivity issues. Parking facilities are ample and convenient with provisions for large vehicles and the ability to park next to rooms making it easy for guests to unload luggage.
The pool, while small, is clean and well-maintained, providing a refreshing spot for relaxation. Guests also appreciate its inviting atmosphere despite limited operating hours.
Breakdowns in dining services reveal mixed reviews; while breakfast services have seen interruptions due to Covid restrictions, some guests appreciate the continental breakfast and the attentiveness of staff. Though there is a lack of onsite dining options, staff efforts to coordinate dinner deliveries help mitigate this inconvenience. However, the area does lack nearby eateries, making transportation necessary for dining out.
Overall, Novena Palms Motel provides a clean, comfortable and convenient stay for travelers, particularly those in need of easy airport access. Despite minor flaws in dining options and occasional reports of dated decor, the strategic location, quiet ambiance and exemplary staff service contribute to a positive guest experience.
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