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Summary of reviewsHoliday Inn Express Norwich by IHG, offers a convenient and accessible location for travelers with easy access to major roads, supermarkets, takeaways and public transportation. Although not within walking distance of the city center, its proximity to key amenities, including a fuel station and gym, makes it a practical choice for visitors. The hotel’s ample and free parking is appreciated by guests, enhancing the overall ease of their stay.
The breakfast at the hotel receives generally positive feedback for its variety and quality. Guests commend the wide selection of hot and cold options and the friendly staff contributing to a pleasant dining experience. However, some note that the breakfast area can become crowded and the variety for vegetarians could be improved. The dinner service, while praised for the freshness and reasonable pricing of meals, faces criticism for its limited menu and occasional service delays.
Rooms at the hotel are consistently praised for their cleanliness, comfort and ample amenities such as sufficient sockets, good Wi-Fi and modern decor. Spacious accommodations and the quiet environment further contribute to a restful experience. Housekeeping is noted for its thorough attention to detail, enhancing the overall cleanliness and inviting atmosphere of the property.
The staff at Holiday Inn Express Norwich are frequently highlighted for their exceptional service. Friendly and helpful, they create a warm and welcoming atmosphere with specific staff members receiving accolades for their professionalism and kindness. This dedication to excellent customer service significantly enhances the overall guest experience.
The hotel is family-friendly, offering interconnecting rooms and accommodations suitable for up to four people. While families generally have positive experiences, some logistical oversights, such as room setups and extra charges, are noted. The comfort of the beds receives favorable remarks, although individual preferences for bed firmness vary.
Despite undergoing refurbishment and some areas needing updating, the Holiday Inn Express Norwich by IHG, provides good value for money with clean rooms, very good service and a pleasant overall stay.
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