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Summary of reviewsThe Holiday Inn York by IHG, is highly regarded for its excellent location, which offers easy access to local attractions like the York racecourse and city center. Guests particularly appreciate its quiet surroundings and convenient transport options, including a superb bus service and ample free parking.
The breakfast at the hotel is consistently praised for its quality, variety and inclusivity, featuring both traditional English and continental options. While some minor issues regarding temperature and occasional delays in replenishing items were noted, the overall satisfaction with the breakfast remains high.
Dinner at the hotel's restaurant receives mixed reviews with many enjoying tasty, fresh meals and well-presented dishes. However, the limited menu options and higher prices have drawn some criticism. Despite these concerns, the quality of service and favorable atmosphere are often highlighted.
The rooms are described as clean, spacious and comfortable with large, airy spaces and well-functioning amenities. While some guests mention that the rooms could use updating and note issues with small bathrooms and occasional noise, the overall experience remains positive.
Cleanliness throughout the hotel is generally well-regarded with many guests noting the tidy and well-maintained environment. Minor issues, such as dust in certain areas, are occasionally mentioned, but do not significantly detract from the overall positive sentiment.
The hotel staff consistently receive high marks for their friendliness, efficiency and professionalism. Guests often highlight the warm and welcoming atmosphere created by the staff, who are attentive and eager to ensure a pleasant stay.
Free Wi-Fi is available and while some guests find it reliable and fast, others report occasional connectivity issues. The hotel’s parking facilities are frequently praised for their convenience and security, contributing to a stress-free experience for those traveling by car.
Family travelers find the hotel accommodating with friendly staff and amenities such as entertainment options for children and complimentary hot chocolate. Although some issues with uncomfortable pull-out beds and occasional setup problems are noted, the family-friendly environment is generally well-received.
The beds at the hotel receive mixed feedback with many guests finding them comfortable and clean. However, some mention issues with firmness and the comfort of sofa beds. The overall bedding quality contributes to a restful stay for most guests.
Overall, the Holiday Inn York by IHG, offers great value for money with its strategic location, comfortable accommodations and friendly service. Despite some areas needing improvement, it remains a popular choice for both leisure and business travelers visiting York.
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