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Summary of reviewsHoliday Inn Cleveland by IHG garners acclaim for its prime location, impeccable cleanliness, and exceptional hospitality, creating a standout experience for guests visiting Cleveland. Conveniently situated off the interstate, the hotel offers easy access to major highways and local attractions, making it ideal for travelers seeking both transit convenience and city exploration. Its proximity to dining options and walkable local spots further adds to its appeal, and while a nearby busy road is noted, the overall ease of access overshadows this minor concern.
The hotel’s breakfast service is commended for its variety and quality, with dishes such as made-to-order options and Belgian waffles receiving significant praise. Despite the breakfast requiring an additional purchase, guests find it affordable and enjoyable, leaving a positive impression overall.
Guests are impressed with the spacious, modern rooms, which offer great value with clean facilities and comfortable amenities. The bedding, in particular, is frequently highlighted as exceptionally soft, contributing to restful stays. While there are minor issues with thermostatic control and shower design in some rooms, the quality of furnishings and overall comfort are well-regarded.
Cleanliness stands out as a hallmark of Holiday Inn Cleveland, with the hotel maintaining a pristine environment throughout, from spotless rooms to well-kept common areas. The commitment to high standards is reflected in the quiet, spacious accommodations and pleasant, updated rooms.
The staff receives high praise for their friendly and professional service, going above and beyond to ensure guests feel welcome and comfortable. Names like Autumn, Lisa, Cricket, and Crystal are noted for their remarkable service, providing helpful suggestions and recommendations, adding to the overall warmth and hospitality of the hotel atmosphere.
In summary, Holiday Inn Cleveland by IHG combines a great location, exceptional cleanliness, comfortable sleeping arrangements, and outstanding staff service to create a memorable and enjoyable stay for all guests.
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