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Summary of reviewsHotel Resort Cueva del Fraile is ideally located near the historic city of Cuenca, nestled within the beautiful Serranía de Cuenca and set in a renovated 16th-century monastery. Guests consistently praise its serene and picturesque environment, which offers a perfect blend of natural beauty and accessibility to Cuenca's cultural sites. This tranquil setting, combined with spacious and comfortable rooms, makes it an ideal retreat for relaxation and exploration.
The hotel’s dining experiences, especially dinner, receive significant acclaim for their variety and quality. Notable dishes like the wild boar burger and local desserts stand out and the outdoor courtyard dining adds to the charm. Despite some issues with consistency and service speed, the overall feedback is highly positive with guests appreciating the pleasant restaurant ambiance and meal options.
Rooms at the hotel are widely appreciated for their spaciousness, comfort and modern décor. Many come with luxurious amenities such as jacuzzis and double showers, which enhance the guest experience. However, occasional maintenance issues and inadequate soundproofing are noted, suggesting room for improvement in these areas.
Cleanliness throughout the hotel garners mixed reviews. While many guests praise the spotless conditions of the rooms and common areas, there are recurring mentions of cleanliness concerns in bathrooms and certain outdoor spaces. These issues highlight a need for more consistent cleaning practices.
The hotel staff is often praised for their friendliness, attentiveness and professionalism. Reviews frequently commend the restaurant and reception staff for their exceptional service, contributing significantly to a welcoming and pleasant atmosphere. However, occasional comments about staff shortages and service efficiency indicate areas where improvement could be made.
Facilities such as the outdoor pool and sports areas, including tennis courts, add to the hotel's appeal. The pool is well-maintained and provides a relaxing atmosphere, though it can be cold and sometimes lacks adequate seating. The tennis courts, while appreciated, could benefit from more regular maintenance and better accessibility.
For families, the hotel is an excellent option, offering a range of amenities and activities that cater to children, including spacious family rooms and multiple play areas. Despite some facilities being a bit dated, the overall family-friendly environment and activities enhance the holiday experience for families.
One notable shortfall is the unreliable WiFi, which many guests find weak and unstable. Improvements in the hotel’s WiFi infrastructure would greatly enhance the guest experience.
In summary, Hotel Resort Cueva del Fraile presents a charming and peaceful retreat with a picturesque setting, excellent dining options and comfortable accommodations. While there are areas requiring attention, such as cleanliness consistency, WiFi and certain maintenance issues, the overall positive experiences with the location, staff and family-friendly amenities make it a standout choice for travelers seeking both relaxation and accessibility to Cuenca’s rich history.
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