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Summary of reviewsReal Palace Hotel is highly regarded for its exceptional location in Santa Rita do Sapucaí, just meters from the main city square and Santa Rita Church. Its central positioning allows easy access to shops, pharmacies, restaurants and bars within a comfortable walking distance, making it an ideal choice for visitors who appreciate convenience.
The hotel's breakfast service stands out as a major highlight, praised for its delectable and varied offerings, including regional specialties and international favorites. Guests commend the quality and presentation of items like warm cheese bread and a broad variety of fruits, cold cuts and yogurt. The breakfast area is noted for its cleanliness and the staff's politeness and attentiveness further enhance the morning meal experience, making it a delightful start to the day.
Guests frequently praise the hotel's rooms for their spaciousness, cleanliness and comfort. The modern, well-maintained rooms feature comfortable beds, attractive views and amenities such as pillows of varying firmness. While some minor issues like street noise and occasional discrepancies between room photos and actual rooms were noted, these do not substantially detract from the overall positive feedback regarding room quality.
Cleanliness is another strong point with guests consistently highlighting the spotless condition and organization of the hotel. Both the common areas and rooms are well-maintained, enhancing guest comfort and satisfaction.
The hotel staff consistently receives high marks for their exceptional service. Described as very helpful, attentive, professional and polite, the staff creates a welcoming and hospitable environment. Guests feel well taken care of from the moment of arrival with the reception and breakfast teams notably contributing to the positive experience.
Although feedback on the Wi-Fi service is mixed with some guests experiencing inconsistent signals, this does not overshadow the numerous positive aspects of the hotel. The parking facilities are generally appreciated for their ample and free options, including a garage and an external lot, though the garage can be somewhat tight.
Finally, the beds at Real Palace Hotel are widely praised for their comfort, featuring comfortable mattresses and a choice of pillows in different heights. This attention to sleep quality contributes to the overall positive guest experience.
In conclusion, Real Palace Hotel's prime location, excellent breakfast, cleanliness, comfortable rooms and outstanding staff service make it a highly recommended choice for travelers to Santa Rita do Sapucaí.
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