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Summary of reviewsSão Neutel, located in Chaves, offers an appealing balance of price and convenience, making it a popular choice among budget-conscious travelers. Despite being a moderate 10 to 15-minute walk from the city center, the hotel is praised for its proximity to scenic areas like the river and park, historical landmarks and the National Road 2. Additionally, the quiet and peaceful neighborhood, free parking and easy access to transportation add to its charm.
The hotel's breakfast receives commendations for being plentiful, fresh and a good value for money. Guests appreciate the simplicity and sufficiency of the offerings, which include croissants, bread, coffee and juice. The continental buffet setup with various options like cereals, cheese and ham aligns well with expectations for a three-star hotel, though some guests suggest adding more items such as fresh fruit and yogurt.
São Neutel’s rooms, while outdated, provide clean and practical accommodations. The rooms come equipped with basic amenities like TV, air conditioning and private bathrooms and some units feature spacious layouts suitable for families. The daily room cleaning is highly praised, though minor maintenance issues are occasionally noted. Despite the need for modernization, the overall simplicity, cleanliness and practicality of the rooms contribute to a satisfactory stay.
Cleanliness is a strong suit at São Neutel with guests consistently commending the hotel’s tidy and well-maintained environment. Daily cleaning practices contribute to an overall sense of hygiene and organization, creating a comfortable and inviting atmosphere. The friendly and helpful staff play a significant role in enhancing the positive experience, being frequently described as efficient, polite and professional.
Parking is another highlight with guests appreciating the multiple options available, including covered and uncovered spaces, private parking and free parking areas. This range of solutions ensures a hassle-free experience for travelers with vehicles.
Although the beds receive mixed reviews with some guests finding them comfortable, issues such as noisy, creaky beds and hard mattresses are noted by others. This indicates a need for bed furnishing upgrades to improve guest comfort.
WiFi at São Neutel has a variable reputation with guests experiencing both stable connections and persistent issues like weak signals and intermittent failures. While staff efforts to resolve initial connectivity problems are acknowledged, the inconsistency of the service is a noted drawback.
Overall, São Neutel is a clean, economical and convenient accommodation option in Chaves, particularly well-suited for those seeking budget-friendly lodging without high-end amenities.
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