Info
Summary of reviewsProtea Hotel by Marriott Clarens enjoys commendable reviews, especially for its fantastic location in the heart of Clarens. This prime spot offers easy access to shops, restaurants and local attractions, coupled with picturesque mountain views that enhance the tranquil environment. Visitors appreciate the proximity to the central square, making it a convenient base for exploring the town.
Guests have frequently praised the breakfast experience, noting its quality, variety and well-prepared dishes. The extensive and exciting buffet layout, combined with the friendly service, leaves many guests highly satisfied. The breakfast contributes significantly to the hotel's appeal and is often highlighted as a major plus.
The dinner experience is generally positively received with numerous guests praising the pleasant atmosphere, diverse menu and delicious food. However, some inconsistencies in food quality and availability suggest room for improvement.
The hotel's rooms are praised for their cleanliness and comfort with particular mentions of comfy beds and blackout curtains. The stunning mountain views from certain rooms add to the charm. However, the layout and size of some rooms, particularly the unconventional placement of amenities and occasional outdated features, have drawn criticism.
Cleanliness across the hotel is frequently acknowledged, contributing to an overall sense of comfort and safety. Modern, fresh rooms and well-maintained facilities enhance the experience, although minor issues like delayed room service cleanups and occasional pool maintenance lapses are noted.
The staff at Protea Hotel by Marriott Clarens receive universally positive feedback. Guests describe them as friendly, helpful and welcoming with specific employees being commended for exceptional service. The attentive and proactive nature of the team plays a crucial role in ensuring a pleasant stay for visitors.
While the pool has been praised for its potential as a relaxation highlight, some guests have encountered issues due to maintenance. However, other amenities, particularly spa treatments, have been well-received.
The hotel offers free parking, appreciated for its security and convenience. However, the limited number of spaces sometimes forces guests to park on the street.
The beds at the hotel consistently receive high marks for comfort with many guests highlighting the excellent quality of the linens and pillows, ensuring a restful night's sleep.
Protea Hotel by Marriott Clarens holds a four-star rating and is recommended for its excellent location and appealing breakfast. Although there are mixed opinions regarding its facilities and services, the overall experience remains positive, making it a preferred choice for short stopovers and extended stays in Clarens.
Show moreRead review summaries for all categories
Categories
Panoramic View Pool Outdoor Pool
