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Summary of reviewsHoliday Inn Cleveland Clinic by IHG, garners widespread acclaim for its prime location. Situated just blocks from the Cleveland Clinic, it offers unparalleled convenience for medical appointments and visits. The hotel's proximity to University Circle, Case Western Reserve University and various restaurants further adds to its appeal. Guests consistently highlight the cleanliness and security of the property, noting the helpful staff and amenities like shuttle services and spacious rooms.
The quality of the breakfast receives mixed reviews. While some guests appreciate the tasty and varied options, many express frustration over the lack of complimentary breakfast and perceive the pricing as expensive relative to the selection offered. Service issues such as long wait times and unprepared staff also detract from the breakfast experience. However, the breakfast area is commendably clean.
Dinner options at the on-site restaurant are diverse and certain dishes, like the pizza, are noted for their quality. Yet, the dining experience is often marred by understaffing, resulting in long waits and service lapses. Some guests are disappointed by the use of Styrofoam containers, particularly given the high prices.
Rooms are frequently praised for their cleanliness, modernity and spaciousness. Guests appreciate the well-maintained accommodations and the comfort of the beds and pillows, which ensure a restful sleep. Minor issues like noisy air conditioners and occasional lapses in room refreshment do occur but don't significantly impact the overall positive sentiment.
The hotel's commitment to cleanliness is a standout feature with guests noting the immaculate condition of rooms and common areas. This dedication enhances the overall guest experience, making the property one of the cleanest hotels as per guest reviews.
Staff generally receives high marks for their friendliness, professionalism and willingness to assist. While there are occasional reports of slow or unhelpful service, particularly in the restaurant, the majority of interactions with staff are positive and contribute to a welcoming atmosphere.
Parking proves to be a point of contention. The hotel offers predominantly valet parking at $24 per night with no free on-site parking available. The lack of convenient self-parking options and sometimes slow valet service add to guest frustration.
In summary, Holiday Inn Cleveland Clinic by IHG, excels in its excellent location, clean and comfortable accommodations and generally amiable staff. However, improvements in breakfast service and parking options would enhance the guest experience further.
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