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Summary of reviewsHotel RRU Puebla is highly praised for its excellent location, situated near Angelopolis Square and the CCU A event center, making it an ideal choice for both shopping and attending events. Guests appreciate the quietness of the area and the hotel's strategic placement, which contributes to a pleasant overall experience. The hotel's rooms are spacious, comfortable, and modern, maintained in pristine condition, further enhancing the guest experience. Positive feedback also extends to the facilities, which are described as new and well-maintained.
While breakfast receives mixed reviews, some guests found it enjoyable, noting the quality and taste of the options provided. Although issues with portion size and variety are mentioned, the staff's positive demeanor and helpfulness during breakfast are highlighted as a redeeming feature.
The spaciousness and cleanliness of the rooms are frequently noted, despite the absence of amenities such as air conditioning or cable television. The rooms maintain an immaculate appearance, and guests receive blankets to ensure comfort during cooler temperatures. Cleanliness reviews are mixed, but many guests commend the hotel's high standards, revealing a generally satisfactory experience.
Hotel RRU Puebla's staff is consistently celebrated for their friendliness, attentiveness, and warm demeanor, which significantly attributes to the overall positive guest experience. Although there are occasional concerns regarding staff effectiveness, the reception team is often praised for their kindness and helpful service.
While parking poses some challenges due to limited space and a steep slope leading into the parking area, it remains a viable option for guests with their own vehicles. Feedback on bed comfort is mixed, with some guests finding the beds firm and comfortable, while others perceive them as too hard. Overall, the hotel combines strategic location, comfort, and cleanliness effectively to offer a satisfying stay for its guests.
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