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Summary of reviewsThe Holiday Inn Dubuque/Galena by IHG is favorably positioned in the historic downtown area of Dubuque, offering guests convenient access to local attractions such as the River Museum and Event Center, the Five Flags Center, and nearby Galena. The hotel's central location enhances the travel experience, enabling guests to explore the vibrant surroundings easily.
Guests generally enjoy the breakfast at the hotel, particularly at Bennigans where meals are served from a menu. Although there are varied experiences regarding breakfast service, with some noting issues with temperature and service speed at times, the overall quality and variety of options are often praised.
The rooms are appreciated for their comfort and cleanliness, with spacious layouts and well-maintained bathrooms. The beds receive positive remarks for their comfort, though some guests have noted occasional issues with mattress wear and bed size. Despite minor setbacks such as room odors and readiness delays, guests are typically satisfied with their accommodations.
Cleanliness in the hotel is viewed positively by many, especially in the rooms and lobby. The staff's friendly and accommodating demeanor contributes to a welcoming atmosphere, with particular individuals like Emma recognized for exceptional service. However, some inconsistencies in cleanliness across different hotel areas suggest room for improvement.
The hotel offers free parking, which many guests find valuable. Although parking availability can be limited, the nearby parking deck provides convenience without extra cost. This amenity is appreciated, despite occasional challenges during peak times.
Staff at the Holiday Inn Dubuque/Galena are repeatedly commended for their outstanding service. They are described as helpful and friendly, ensuring a smooth check-in process and addressing guest needs promptly. The team is considered a significant asset, contributing to a pleasant stay.
Overall, Holiday Inn Dubuque/Galena by IHG is well-regarded for its central location, friendly staff, comfortable rooms, and free parking, providing guests with a welcoming and accessible experience in Dubuque.
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