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Summary of reviewsHighland Inn New Cumberland offers a well-rounded and positive experience for travelers seeking convenience, comfort, and affordability. Positioned near major highways such as Interstate 15 and I-83, the hotel's location is ideal for exploring Harrisburg and nearby attractions, while still providing a quiet and serene environment for a restful stay. Despite some background noise from the highway, guests appreciate the peaceful ambiance and value the good balance of cost and convenience.
The inn's rooms are frequently praised for their comfort and cleanliness. Large and inviting, the accommodations feature cozy beds and essential amenities like new TVs, coffee makers, and refrigerators. Although the decor reflects an older style, it is complemented by modern conveniences. Guests often find the cleanliness to exceed expectations and appreciate the smoke-free environment and thoughtful touches such as bottled water upon arrival.
The staff at Highland Inn stands out for their friendliness and attentiveness, with many guests recounting warm welcomes and helpful assistance. Abby, a staff member, is particularly noted for her hospitality and insightful recommendations about the local area, enhancing the guest experience.
While a few minor issues such as occasional room odor, outdated furniture, and isolated reports of bed bugs and worn towels have been mentioned, these are overshadowed by the overall positive reviews. The beds are often highlighted for their comfort, contributing to restful nights and a pleasant overall experience.
Overall, Highland Inn New Cumberland is a solid choice for those seeking a clean, comfortable, and budget-friendly accommodation solution, with its standout features being the convenient location, attentive staff, and cozy accommodations.
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