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Summary of reviewsThe Holiday Inn Bolton Centre by IHG, garners substantial praise for its strategic central location in Bolton, offering excellent access to local amenities, shopping centers and public transport links. Noteworthy nearby attractions such as the Albert Halls and the Bolton Food and Drinks Festival add to its appeal, especially for those attending events and family gatherings. Despite its city center position, the hotel maintains a quiet ambiance at night, providing a peaceful stay.
Guests hold the hotel's breakfast offerings in high regard, commending the variety, taste and presentation of the food. The buffet includes a wide array of options, from traditional English breakfast items to lighter selections like fruit and yogurt. The breakfast staff receive accolades for their helpfulness and friendliness, enhancing the overall dining experience. The hotel also accommodates specific dietary needs, including vegan and gluten-free options.
The dinner experience at the Holiday Inn Bolton Centre receives mixed feedback. While some guests praise the quality of the food and room service, others cite inconsistencies in taste, presentation and service speed. Guests note issues such as cold or overcooked dishes and long wait times, indicating that improvements are needed in the restaurant service to match the positive dining experiences noted by others.
Regarding the rooms, cleanliness and comfort are consistent strengths. Guests describe the rooms as spacious, well-maintained and comfortable with modern amenities like good showers and functional furniture. However, some minor issues are noted, such as small bathrooms, temperature control problems and occasional maintenance lapses. Despite these, the general sentiment is positive with most guests finding the rooms to provide a comfortable and relaxing environment.
The cleanliness of the hotel receives significant praise with guests frequently commenting on the spotless condition of the rooms and common areas. The diligent cleaning staff contribute to the hotel's warm and welcoming atmosphere. Although there are occasional delays in cleaning services, the overall emphasis is on the hotel's ability to maintain a high standard of cleanliness.
The staff at the Holiday Inn Bolton Centre are frequently highlighted as a primary asset, known for their professionalism, politeness and helpfulness. Specific staff members, such as Lucy and Hamza, are commended for their exceptional customer service, contributing to a positive check-in experience and overall hospitality.
While the hotel provides complimentary WiFi, experiences with connectivity vary. Some guests report stable and reliable internet access, particularly on phones, whereas others encounter difficulties with coverage, especially on laptops.
Parking options at the hotel receive mixed feedback. Guests appreciate the secure, underground parking and the convenient on-site availability. However, some express concerns over the cost of parking and the limited number of spaces, particularly for disabled guests.
Families find the hotel welcoming and accommodating with comfortable family rooms and a friendly staff ensuring a pleasant stay. The hotel’s swimming pool and central location make it an appealing choice for family gatherings and visits, despite occasional minor disturbances mentioned by guests.
Overall, the Holiday Inn Bolton Centre by IHG, is well-regarded for its comfortable beds, modern amenities and four-star service standards. The hotel is particularly appreciated by business travelers for its efficient facilities, reliable WiFi and accommodating staff. The combined positive aspects of location, cleanliness and service make it a recommendable choice for various types of stays, whether for business, leisure or family visits.
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