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Summary of reviewsChoice Suites III is lauded for its serene and calm environment in Ikeja, situated off Allen on Community Road. The hotel offers a significant retreat within an old estate and guests appreciate the quiet, private and safe surroundings. Despite some challenges with navigation due to map discrepancies, the favorable location close to central amenities and the airport enhances the overall guest experience, particularly for those seeking tranquility.
The dining experience, especially dinner, has received mixed reviews. Guests commend the quality of food, particularly the chicken and chips and the prompt delivery of orders. However, criticisms include the high prices and inconsistency in food quality with specific dishes like Jollof rice not meeting expectations. Limited beverage options also detract from the dining experience. While the food has its high points, addressing these issues could further enhance guest satisfaction.
Rooms at Choice Suites III are noted for being spacious, yet several cleanliness and maintenance issues prevail. Reports of dirty bathtubs, stained sheets, mold and an unpleasant scent detract from the comfort of these large rooms. Although some rooms impress with their size, the overall old condition and need for basic amenities like electric kettles are notable. Improved cleanliness and refurbishment are necessary to elevate the guest experience.
Cleanliness overall at the property is inconsistent. Though labeled as neat by some, significant hygiene concerns persist, including dirty floors, stained linens, presence of insects and mold in bathrooms. The general facility’s old and unmaintained appearance adds to the dissatisfaction in this regard, indicating room for significant improvements.
Despite some negative encounters, the hotel staff receive considerable praise for their friendliness and professionalism. Guests appreciate the warm welcome and prompt service, particularly from the front desk and the manager. However, certain instances of rudeness and lack of customer service competence have been flagged, suggesting a need for more consistent staff training. On balance, guests generally enjoy positive interactions with the courteous hotel team.
Beds and bedsheets are another area with mixed reviews. While many guests find them clean and comfortable, others point out issues with old, torn and hard mattresses and inconsistencies in cleanliness. Improving bedding quality and ensuring consistently clean sheets could significantly enhance guest comfort.
Overall, Choice Suites III has a prime location and friendly staff that contribute positively to the guest experience. However, enhancements in room cleanliness, food pricing and variety and overall facility maintenance are essential to fully realize the hotel's potential.
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