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Summary of reviewsRockport Inn and Suites consistently receives high praise for its exceptional location, being conveniently situated near downtown Rockport and within walking distance to many local attractions. Its proximity to beaches and neighboring Gloucester offers a perfect balance between accessibility and tranquility, attracting those who wish to explore the charming coastal area. Moreover, the hotel's recent renovations add to its appeal, providing a clean, spacious and comfortable setting for guests.
Though the breakfast offerings received mixed reviews with some guests wishing for a more diverse selection and hot food options, many found it adequate for their needs. The inclusion of fresh fruit, muffins and bagels was appreciated by some, despite the predominantly pre-packaged nature of the items.
The rooms are generally well-received for their spaciousness and cleanliness, featuring useful amenities like microwaves, fridges and coffee machines. Guests frequently mention the comfortable and large beds, as well as the direct access to their cars. While some noted that a few rooms felt outdated and had minor issues with odors and worn furniture, the overall experience remains positive with an emphasis on comfort and safety.
Cleanliness across the property is a significant highlight with both rooms and common areas receiving commendations for their immaculate condition. The onsite amenities, including an indoor pool, fire pit and deck area, further enhance the guest experience, maintaining high standards of cleanliness and contributing to a pleasant environment.
The staff at Rockport Inn and Suites are consistently praised for their friendliness, warmth and attentiveness. Guests appreciate the professionalism and helpful nature of the team, which greatly contributes to a welcoming and hospitable atmosphere.
However, the free WiFi service has received mixed reviews with several guests pointing out inconsistent connectivity, especially within guest rooms. While the internet connection is often better in common areas, some guests experienced weak or non-existent signals in their rooms.
The gym and pool facilities are well-maintained and greatly appreciated by guests, particularly families who benefit from the pool and outdoor fire pit area. While there were occasional mentions of the pool being cloudy or affected by sand, it is generally considered a positive feature of the hotel.
Rockport Inn and Suites is recognized as a family-friendly destination with many families returning annually. The indoor pool and large outdoor patio are favorites among guests with children, contributing to a comfortable and enjoyable stay.
The comfort of the beds is often highlighted, though some guests had issues with mattresses being too soft or too hard and found the pillows lacking. However, most guests reported sleeping comfortably.
Despite being rated as a three-star hotel, Rockport Inn and Suites could benefit from improvements in housekeeping consistency and updating certain aspects to meet expectations fully. Nonetheless, the hotel provides essential amenities and a satisfactory stay for most visitors.
Lastly, travelers with pets find the dog-friendly policy advantageous with many appreciating the ability to bring their pets along, despite a nightly fee which some found unexpected.
Overall, Rockport Inn and Suites offers a great balance of location, comfort, cleanliness and friendly service, making it a solid choice for a stay in Rockport.
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