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Summary of reviewsThe Best Western Hotel Hatfield, located along the stunning seafront of Lowestoft, is frequently praised for its prime location offering breathtaking views of the sea and access to local attractions. Guests appreciate the proximity to the beach, town center and various activities, as well as the ample parking facilities and supportive, friendly staff. The terrace with its sea views adds an element of relaxation and scenic beauty, enhancing the overall appeal for those seeking a peaceful retreat.
The breakfast experience is largely positive with guests enjoying the extensive selection and the quality of the food, particularly the full English and vegan options. The ability to dine on the terrace overlooking the sea adds to the charm. Despite some service inconsistencies and suggestions for more breakfast options, most guests find the breakfast experience satisfying and good value for money.
Dinner at the hotel also receives commendations for its delicious, well-cooked meals and the efficient, friendly service. The menu, though occasionally deemed limited, offers popular options like fish and chips and a Sunday carvery. The beautiful restaurant setting enhances the dining experience, despite a few reports of overcooked dishes or slow service.
The rooms present a mixed picture; while many are clean, comfortable, modern and praised for their beautiful sea views, others are considered dated and in need of refurbishment. Noise issues and the lack of air conditioning are noted, but the overall sentiment leans towards a positive experience in the refurbished rooms.
Cleanliness is generally highlighted positively with both common areas and guest rooms being well-maintained and tidy. Minor issues like sticky carpets or grubby bathrooms are occasionally mentioned but do not significantly detract from the overall perception of cleanliness.
The staff receive overwhelmingly positive feedback for their friendliness, helpfulness and professional demeanor. While there are occasional mentions of inconsistent service, the general sentiment is that the staff significantly enhance the guest experience with their supportive and accommodating nature.
WiFi performance is an area with mixed reviews; while some guests find it satisfactory, others report issues with connectivity and speed, suggesting a need for improvement.
The free parking is a notable advantage, frequently mentioned by guests for its convenience. Despite occasional challenges in finding a spot, the availability of parking adds to the overall positive experience.
Families find the hotel welcoming and accommodating with staff going the extra mile to make special occasions memorable. Family rooms and suites are available and the seafront terrace provides enjoyable activities and views for all ages. Noise from other guests can be a minor issue, but the overall experience for families is positive.
The beds receive mixed feedback with some guests finding them comfortable while others report issues with comfort and condition, indicating a need for improvement in this area.
Overall, the Best Western Hotel Hatfield is favorably regarded as a solid choice for visitors, blending a prime location with good service and amenities. While there are areas for improvement, particularly with WiFi and some rooms and beds, the positive aspects often outweigh the negatives, making it a favored destination for those seeking both convenience and natural beauty.
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