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Summary of reviewsHotel am Rathaus, situated in the heart of Flensburg, provides a exceptional base for visitors to explore the city's attractions. Its prime location on Rote Strasse offers easy access to the old town, pedestrian street and picturesque harbor, as well as convenient services such as shops, restaurants and public transportation— all within walking distance. The hotel’s peaceful yet central setting is particularly appreciated by guests, along with the affordable and secure parking options, including a private garage.
The hotel's breakfast experience is predominantly positive, praised for its quality and variety. Guests often highlight the fresh selection and the pleasant atmosphere of the breakfast room on the fourth floor, which features lovely views over the city's rooftops. The breakfast staff's friendliness also enhances the dining experience. Although a few guests note the breakfast could benefit from greater variety, overall it provides a fulfilling start to the day.
While Hotel am Rathaus does not offer dinner service, its central location places guests within easy reach of numerous nearby restaurants with staff readily offering dining recommendations.
Guest rooms are well-maintained and clean with cozy, comfortable beds ensuring a restful stay. Daily housekeeping services further assure a tidy environment. Despite some furniture and decor being somewhat dated, the rooms' cleanliness, quiet atmosphere, especially those facing the courtyard and secure parking make it a satisfactory choice. Challenges such as smaller room sizes, temperature regulation issues and limited air conditioning are noted by some visitors.
The hotel stands out for its high standards of cleanliness and hygiene, frequently described as spotless by guests. The dedication of the housekeeping staff is apparent, creating a clean and comfortable environment throughout the property.
Staff at Hotel am Rathaus receive accolades for their outstanding friendliness and helpfulness. The reception team, available 24/7 and the courteous housekeeping staff greatly contribute to a positive overall guest experience with their accommodating and efficient service.
While the hotel meets its three-star standard, offering basic yet clean and comfortable accommodations, the WiFi service remains a weak point, being frequently described as unreliable with weak signals and constant disconnections. Nevertheless, the affordability, historic charm and functionality of the hotel make it a practical choice for budget-conscious travelers.
Families find Hotel am Rathaus particularly accommodating with a child-friendly environment and a welcoming attitude toward young guests. The space available for family interactions adds to its appeal as a family holiday destination.
Overall, Hotel am Rathaus excels in providing a conveniently located, clean and friendly environment with a few areas for improvement, making it a reliable choice for those visiting Flensburg.
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