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Summary of reviewsTru By Hilton Midland, TX, is highly praised for its exceptional location and overall comfort, making it a standout choice for travelers. Nestled in a prime spot in Midland, TX, the hotel offers easy access to major highways, the airport and a variety of shopping and dining options. The safe and quiet ambiance, coupled with lush surroundings and modern decor, add to its appeal, making it a favorite for those exploring the Midland and Odessa areas.
Guests commend the comprehensive breakfast offerings, which include a variety of options such as pork patties, scrambled eggs, fresh yogurt, cereal and delicious pancakes. The friendliness and attentiveness of the breakfast staff, particularly Chef Chris, enhance the dining experience. Although some suggestions for improvement exist, the overall feedback is overwhelmingly positive with guests describing the breakfast as amazing and wonderful.
The rooms are consistently noted for their cleanliness and modern design, featuring fun, colorful elements and high-tech equipment. While some find the room sizes a bit cramped, the general consensus is that the rooms are comfortable and well-maintained. The quiet ambiance and attentive housekeeping contribute to the pleasant stay, despite occasional issues with room service and maintenance.
Cleanliness is a strong point at Tru By Hilton Midland with guests frequently highlighting the spotless conditions of both rooms and communal areas. The hotel is described as super clean, modern and well-kept with attentive staff quickly addressing any minor issues that arise.
The staff's exceptional service is a standout feature with guests praising the friendly, courteous and efficient team. The front desk staff, night check-in personnel and management receive particular accolades for their dedication and hospitality, ensuring a welcoming atmosphere and a hassle-free experience for guests.
The hotel’s amenities receive mixed reviews. While the gym is well-maintained and praised for its 24-hour accessibility, the pool receives criticism for cleanliness issues and frequent closures. The wifi is highlighted as an area needing improvement with inconsistent connectivity posing challenges for guests. However, the addition of a pool table in the lobby offers an enjoyable alternative for entertainment.
For families, Tru By Hilton Midland excels with its family-friendly environment, clean rooms and abundance of activities such as the pool table. The hotel is also accommodating to pets, making it a convenient choice for those traveling with dogs.
The beds receive high praise for their exceptional comfort, significantly enhancing the guest experience. However, the pillows are noted as needing improvement with some guests finding them flat and unsupportive.
Business travelers find the hotel well-equipped with professional settings, including cubicles, a conference room and various communal spaces ideal for work-related activities. The friendly and helpful staff, along with essential amenities and reliable customer service, make it a reliable choice for business stays.
Overall, Tru By Hilton Midland, TX, stands out for its excellent location, exceptional cleanliness and top-notch customer service, providing a pleasant and comfortable stay for leisure and business travelers alike.
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