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Summary of reviewsThe Quality Inn & Suites Kansas City - Independence I-70 East garners praise for several aspects, with its strategic location being a major advantage. Situated close to Arrowhead Stadium and major highways, it offers excellent accessibility, especially for sports enthusiasts and travelers keen on exploring the Kansas City area. The convenience of nearby dining options and essential services further enhances its appeal, despite some concerns about the surrounding area.
Guests appreciate the spaciousness of the suites, which contributes to a comfortable stay, as do the notably comfortable beds, which many find enhance the relaxation experience. The staff also receives commendations for their friendliness and accommodating nature, with front desk personnel frequently going above and beyond to ensure a pleasant stay. The courteous service from the team is a highlight that leaves a lasting positive impression on visitors.
However, there are areas that require attention, particularly in room cleanliness and maintenance. Reports of outdated furnishings, unpleasant odors, and inconsistent cleanliness, such as stained carpets and sheets, are common. Functional issues, including low water pressure and malfunctioning air conditioning, along with security concerns, suggest a need for urgent renovation and maintenance efforts. The breakfast offerings could also be improved, as they are often described as lacking in variety and quality.
Overall, the Quality Inn & Suites has strong points in location, staff service, and bed comfort, but improvements in cleanliness, maintenance, and breakfast options are needed to fully meet guest expectations.
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