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Summary of reviewsHotel Vila-real Palace is highly appreciated for its strategic location with easy access to major highways, making it convenient for travelers. Situated on the outskirts of the city in a quiet industrial area, it offers ample parking, a tranquil retreat and close proximity to supermarkets, fast-food outlets and shopping centers. The spacious rooms and friendly, accommodating staff add to its appeal, although some guests noted the hotel shows signs of wear and is somewhat removed from good restaurants and the city center.
The breakfast at the hotel is a highlight for many guests, praised for its excellent variety, quality and generous portions. The breakfast buffet is particularly noted for its wide selection that caters well to vegetarians. The friendly and attentive breakfast staff contribute positively to the overall experience, despite a few criticisms regarding the quality of hot food and the noise from a TV.
The rooms, while spacious and comfortable, receive mixed reviews. Many guests appreciate the large bathrooms and cleanliness, but some reviews note lapses such as dust and outdated decor. Issues with noise, old furniture and occasional bad smells have also been mentioned. Nonetheless, the hotel’s value for money, friendly service and convenient location leave many guests satisfied.
The cleanliness of the hotel is generally well-regarded with many guests praising the spotless rooms and well-maintained facilities. While there are occasional mentions of dusty areas and minor issues, the overall cleanliness is commendable, supported by the attentive and friendly staff.
The staff interactions are overwhelmingly positive with guests frequently describing them as kind, friendly and very welcoming. The reception team is particularly noted for their efficiency and problem-solving skills, contributing to a pleasant stay for guests.
The hotel's gym is a standout feature, often praised for being well-equipped and spacious with comprehensive facilities including a sauna, available to guests free of charge. This amenity adds significantly to the positive experience of staying at the hotel.
While the beds receive mixed reviews, many guests find them comfortable and satisfactory with some noting the combination of comfortable beds and quiet air conditioning enhancing their stay. However, there are criticisms regarding the firmness and size of the beds, which can detract from the overall comfort.
Despite some positive aspects, such as spacious rooms and jacuzzi bathtubs, many guests feel that Hotel Vila-real Palace struggles to meet its four-star rating. The hotel’s dated appearance and facilities, along with the lack of a restaurant service in the evening, suggest it aligns more with a superior three-star experience. The hotel's value might be reasonable, but guests generally believe the actual experience does not match the advertised four-star status.
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