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Summary of reviewsCity Plaza Hotel in Fujairah is highly praised for its prime location. Nestled in the heart of the city, it offers convenient access to essential facilities such as restaurants, shops, mosques, laundries, car rentals, grocery stores and the local university. Guests enjoy the central placement, making it easier to explore major attractions and enjoy various dining options. The location also stands out for its reasonable pricing and accessibility, proving especially attractive for those planning a short stay in Fujairah.
Guest experiences with the rooms at City Plaza Hotel are mixed. On the positive side, many find the rooms comfortable and appreciate the clean environment maintained by housekeeping, at least for some. Guests value the convenience and centrality of the hotel's location, finding it easy to navigate. Nonetheless, the hotel faces several challenges, such as insufficient water pressure, windows that do not open, inconsistent cleanliness and occasional reports of bedbugs. Some rooms suffer from cigarette smoke infiltration, odors and staining. There is a need for more effective quality control and improvement in the oversight by upper management to ensure a consistent guest experience.
Cleanliness remains an area requiring significant improvement. Guests have raised concerns over the upkeep of bathrooms and rooms, frequently citing the presence of bugs, mold and unpleasant odors in corridors and elevators. Dust and dirt on walls, corners and windows, as well as occasional small insects, suggest the need for deep cleaning and pest control. The facilities seem outdated and in need of regular replacement. Additionally, noise from nearby clubs affects the overall comfort, pointing to a need for better noise management.
On a brighter note, the hotel staff receives commendable remarks. Guests consistently point out the accommodating and supportive nature of the staff, particularly the reception team. Members like Ms. Aleena, Hasnain and Mohammad from Pakistan receive special mention for their exceptional service. Overall, the staff is seen as kind, polite and ready to assist, which proves particularly beneficial for first-time visitors. Despite some isolated incidents of rudeness or pushiness for tips and occasional delays in check-out, the prevailing sentiment highlights the excellent service and friendly staff at City Plaza Hotel.
In summary, City Plaza Hotel's central location and excellent staff service are its primary strengths. However, it needs to address cleanliness and maintenance issues to enhance the overall guest experience.
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