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Summary of reviewsSuper OYO 89363 Casavilla Hotel stands out for its strategic location, providing guests easy access to Selayang's key attractions and amenities. The hotel is conveniently situated near multiple dining options, including 24-hour mamak restaurants, and is within a short distance from workplaces and institutions like UiTM Selayang. Quick access to essential shops and Selayang Hospital further adds to its appeal. This advantageous locale makes the hotel favorable for both leisure and business travelers, offering accessible pricing and suitability for varying lengths of stays.
Guests appreciate the spaciousness of the rooms, often featuring one king-sized bed and one queen-sized bed, ensuring comfort and ample space. There is a noted improvement in room conditions, reflecting efforts towards enhancing guest experiences. Despite some occasional maintenance issues, such as with older furnishings, air conditioning, and lack of windows in certain rooms, the overall room size and cleanliness are positively received.
While cleanliness has been a point of criticism in reviews, with several guests reporting issues like unclean toilets and general lack of hygiene, the staff's friendliness and cooperation are frequently highlighted as a positive aspect. The morning reception staff are commended for their discipline, and the front desk personnel are described as friendly and helpful, contributing positively to the overall guest experience. Despite isolated comments on rudeness and misunderstandings, the staff's service quality generally enhances guests' stay at the hotel.
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