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Summary of reviewsSun Inns Hotel Batu Caves is conveniently located near several attractions, including the iconic Batu Caves with easy access to numerous shops and dining options. It's a strategic location, complemented by free parking and good security. Despite being close to main roads and shopping areas, the hotel remains quiet and serene, offering a comfortable and relaxing stay. The friendly and cheerful staff, including specific members like Arelong, Naz, Hazrul and Syam, are praised for their helpfulness and excellent customer service, enhancing the overall pleasant experience.
The hotel’s rooms receive mixed reviews. Positively, they are often described as comfy, clean and free from noise, which is beneficial for long stays. Some guests appreciate the larger room sizes, finding the hotel to be an economical and private choice with satisfactory facilities. However, issues such as dirty sheets, dust, cigarette smoke smell, broken fixtures, dim lighting and inadequate bathrooms and amenities have been reported, indicating a need for better housekeeping and maintenance.
Cleanliness appears to be a significant concern with frequent reports of dirty rooms, stained sheets, dust and pest issues like cockroaches. The bathrooms particularly suffer from poor maintenance with leaking pipes, unpleasant odors and shared spaces between the shower and toilet causing discomfort. Many guests have called for enhanced cleanliness standards and renovations.
The beds receive mixed feedback as well. While some guests find them satisfactory and conducive to a good sleep, others report cleanliness issues like stains and the headboard shedding particles. The triple room setup is appreciated by larger groups or families.
Overall, while Sun Inns Hotel Batu Caves offers a convenient and budget-friendly stay with excellent staff service, significant improvements in cleanliness and room maintenance could greatly enhance the guest experience.
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