InfoSummary of reviewsSHAHALAM ALLBESS@TREFOIL is ideally located, catering to both leisure and business travelers. Its proximity to Setia City Mall and the Setia City Convention Centre makes it a convenient choice for guests looking for dining, shopping and event attendance opportunities. The surrounding area offers various amenities, including a mini-market, mynews and a mini family mart in the lobby, which add to its allure. Guests have commended the comfortable accommodations and good service, viewing the hotel as a strong choice for visiting the area.
In terms of cleanliness, reviews are mixed. While some guests have praised the tidy and fresh rooms and towels, many have reported significant issues. Problems such as bad odors, dusty sheets, stained towels, presence of pests and inadequate bathroom ventilation are frequent complaints. These issues suggest that cleanliness and maintenance need considerable improvement.
The staff at SHAHALAM ALLBESS@TREFOIL have generally received positive feedback for their friendliness and helpfulness. Guests appreciated the efforts of the maintenance team and security personnel, particularly a security guard named Rajiv, along with the accommodating nature of the owner. Despite some unresolved issues, such as TV malfunctions and stained towels, the overall consensus is that the staff strives to ensure guest satisfaction.
Wi-Fi service is another area that elicits mixed reviews. Some guests encountered connectivity challenges and unstable internet, while others experienced satisfactory service and noted the host's efforts to assist with Wi-Fi issues. However, consistency and reliability remain concerns.
Parking at the hotel has received varied feedback. While some guests found parking easy and appreciated the spaciousness, others struggled with narrow spaces, difficulty finding spots and limited private parking. The inconvenience of meeting in the lobby to access parking and an overnight parking fee of RM8 were also points of contention.
Opinions about the bedding also vary. While several guests found the beds and pillows comfortable and clean, others reported bed bug issues, mites and unpleasant odors. Complaints about damaged mattresses and hard, uncomfortable beds highlight a need for improvements in this area.
In summary, SHAHALAM ALLBESS@TREFOIL excels in its strategic location and friendly, accommodating staff. However, enhancements in cleanliness, Wi-Fi stability, parking availability and bedding quality are necessary for a more consistently positive guest experience. Show more
