InfoSummary of reviewsFrancesco Suite - Trefoil Setia Alam is favorably situated, offering excellent proximity to Setia City Mall and the Setia Convention Centre, making it a convenient choice for those seeking easy access to shopping and events. Guests appreciate its affordability paired with spacious rooms that provide a pleasant view, enhancing the overall value. The rooms are consistently praised for their clean and comfortable atmosphere, complemented by cozy decor and essential amenities.
The friendly and helpful customer service is frequently highlighted as a positive aspect of the stay, along with clear check-in instructions that facilitate a smooth arrival process. Despite occasional concerns about rooms not fully matching online pictures or issues like unpleasant odors in the toilets, the suite largely maintains a reputation for being a welcoming and enjoyable environment.
However, there are notable areas for improvement, especially concerning cleanliness. Issues like dust, hair, stained towels and bedsheets, and small cockroaches are reported, suggesting a need for enhanced pest control and housekeeping efforts. Some guests mention uncomfortable beds, outdated furniture, and a persistent mothball smell affecting clothing. Additionally, kitchen facilities are considered insufficient by some, and there are occasional delays in room access and poor WiFi connectivity.
While the suite’s prime location is a major advantage, addressing these cleanliness and maintenance issues could significantly improve overall guest satisfaction. Show more
