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Summary of reviewsCoal Creek Motel, located in the charming town of Korumburra, is praised for its convenient and accessible location, making it an ideal base for exploring nearby attractions like Wilson's Promontory and Inverloch. Guests enjoy the quiet environment and easy access to shopping areas, coupled with friendly and welcoming staff, contributing to a pleasant stay.
The motel features spacious and clean rooms, offering good value despite slightly dated decor and furnishings. Guests highlight the excellent water pressure and consistent temperatures of the showers, appreciating the peaceful atmosphere facilitated by the brick walls minimizing noise disturbances. Overall, accommodations meet basic travel needs without breaking the budget.
Cleanliness is a standout aspect, with rooms consistently described as absolutely clean and comfortable. The spa is notably immaculate, and while there are occasional reports of stale smells and minor cleaning issues regarding cup cleanliness and shower tile condition, the overall experience is restful and pleasant. Delightful staff contribute to the welcoming environment.
The exceptional customer service provided by a warm and approachable staff team enhances the motel's appeal. The management is noted for their helpfulness, courtesy, and proactive engagement, ensuring guests are well-attended to during their stay. The straightforward check-in process and the friendly demeanor of staff create a stress-free experience.
However, feedback regarding the beds is mixed. Some guests find them comfortable, while others report issues with firmness and a lack of support, as well as insufficient pillows and thin blankets. Although there are satisfactory bedding experiences, improvement in this area could further elevate guest satisfaction.
Overall, Coal Creek Motel garners positive reviews for its location, cleanliness, and exceptional staff service, while ongoing enhancements to bedding quality might improve guest comfort levels further.
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