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Summary of reviewsRamada Encore Kyiv is a modern hotel located on the southern edge of Kyiv, providing a serene retreat while still within easy reach of a large shopping mall. This proximity to shops and amenities is highly appreciated by guests, especially those who enjoy shopping or need convenient access to everyday items. The hotel is praised for its clean and cozy rooms, some of which include small kitchens, as well as the politeness and helpfulness of the staff.
Guests find the breakfast offerings delicious and varied, often comparing them favorably to top-tier hotels, especially highlighting the freshly made pancakes and pastries. Despite some complaints about a lack of diversity and the cost, most guests enjoy the luxurious and bountiful buffet with a wide array of fruits and berries. The dinner experience is mixed with guests appreciating the tasty and well-presented dishes, but noting the high price and occasional issues with cold food or limited menu options.
The rooms are widely praised for their cleanliness, modern design and spaciousness. Guests particularly enjoy the warm and cozy atmosphere during winter stays and the wide range of amenities provided. However, some note that certain elements, such as furniture and drapes, are somewhat worn and could benefit from refurbishment. Overall, the cleanliness standards are exceptional with spotless rooms and facilities frequently mentioned.
Staff at the hotel receive high praise for their friendliness, helpfulness and professionalism, consistently providing personalized and warm service. The reception processes are efficient and many staff members are noted for their exceptional hospitality. Guests also commend the multilingual capabilities of the reception team, enhancing the experience for international visitors.
Free Wi-Fi at Ramada Encore Kyiv is generally reliable and fast with only occasional mentions of instability. The gym is well-equipped and clean, although some guests find it small. The parking facilities are excellent with both underground and surface options available and the free car park adds to the convenience.
The hotel is particularly family-friendly, offering large family rooms and accommodating special requests like preparing porridge for children. The adjacent shopping mall further enhances the family experience with additional activities nearby.
Guests' opinions on the beds are mixed; while some find them comfortable and clean, others criticize the size and stability, suggesting room for improvement in this area. Finally, while many aspects of the hotel align with its four-star rating, such as the high level of service and quality amenities, some guests feel that certain areas, like coffee quality and specific facility attributes, fall short of four-star standards. Overall, Ramada Encore Kyiv stands out as a clean, modern and convenient accommodation option with excellent service, especially appreciated for its quiet surroundings and proximity to shopping opportunities.
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