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Summary of reviewsHotel Horizont GmbH is a charming, budget-friendly establishment just outside Neubrandenburg, offering a tranquil retreat with a mix of peace and practicality. Its location, while nestled in a semi-industrial zone, provides ease of access by car and ample parking, making it a convenient choice for non-tourist travelers who don't mind driving to reach local attractions. Guests repeatedly commend the serene environment, friendly staff and delicious breakfast, enhancing their overall stay experience.
The breakfast at Hotel Horizont GmbH is highly praised for its variety and abundance, offering a broad selection that caters to diverse tastes. The breakfast spread, described as hearty and plentiful, is well-organized and clean, contributing positively to guests’ mornings. Although there are minor mentions of limited fruit options and occasional repetitiveness, the general consensus is that the breakfast experience is enjoyable and satisfying.
Room sizes at the hotel are notably large and spacious, contributing to the comfort of guests. Despite the generous size and cleanliness, some areas, particularly the bathrooms, are seen as small and in need of renovation. The overall appearance of the hotel is considered a bit dated with specific suggestions for updating carpeting and furniture. Nevertheless, the spacious and clean rooms remain a major positive point for guests.
Cleanliness is a strong suit for Hotel Horizont GmbH with many guests highlighting the clean and tidy environment of their rooms. Praise for the cleanliness extends to the overall hotel, despite occasional remarks about stained stairwells and carpets and some instances of insufficient cleaning. The positive feedback heavily outweighs the negative, reinforcing a general satisfaction with cleanliness standards.
The staff at Hotel Horizont GmbH receives high commendation for their friendly and accommodating nature. Their welcoming demeanor and readiness to assist significantly enhance the guest experience. Guests frequently mention the exceptional service from all staff members, particularly the reception team, which contributes to a pleasant and supportive atmosphere throughout the stay.
Wi-Fi services at the hotel, however, receive mixed feedback. While some guests report stable and satisfactory Wi-Fi, many others describe it as unreliable and nearly unusable, especially during peak times. This indicates a need for improvement in the hotel’s internet services to provide a more consistent and functional online experience for guests.
The beds present a varied experience; some guests find them exceptionally comfortable, while others report issues with saggy, worn out and noisy mattresses. This disparity suggests that the hotel may need to update some bedding to ensure a uniformly comfortable sleeping experience.
As a 3-star hotel, Hotel Horizont GmbH is noted for its good price-performance ratio, making it a practical choice for short stays. While the furniture might feel outdated and the amenities are minimal, the hotel’s tidy environment and value for money provide a satisfactory experience for guests, albeit better suited for shorter visits due to its limited amenities.
Overall, Hotel Horizont GmbH offers a peaceful, clean and budget-friendly accommodation with excellent staff service, though some updates to facilities and improvements in Wi-Fi could enhance the guest experience further.
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