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Summary of reviews'Quince Home Grand Ion Delemen Genting Highlands' is nestled in the scenic mountains, boasting an enviable location that offers a serene and picturesque atmosphere. At just a short 10 to 15-minute drive from major attractions such as SkyAvenue, the theme park and Genting SkyWorlds, the hotel's positioning is highly convenient despite being slightly removed from the Genting center. This makes it an ideal spot for visitors seeking a peaceful retreat with beautiful scenery and comfortable, clean facilities. Free parking and an on-site Mynews store enhance guest convenience further.
The rooms at Quince Home Grand Ion Delemen receive high praise for their spaciousness, comfort and excellent maintenance. Particularly noteworthy are the well-furnished, clean and airy studio apartments on higher levels. Modern amenities such as air conditioning, WiFi and fully equipped kitchens add to the convenience, making the property a commendable choice for both short and long-term stays. Guests highlight the availability of big, comfortable beds and efficient service, contributing to a pleasant experience.
Cleanliness presents a mixed picture; while the rooms are often praised for being neat, cozy and equipped with clean bedding, other areas of the property, such as corridors and balconies, draw criticism for being dirty and poorly maintained. Issues with moldy walls, smelly toilets and unclean communal areas suggest that overall housekeeping standards could benefit from improvement.
The staff at Quince Home are frequently commended for their friendliness and helpfulness with efficient check-in and check-out processes being facilitated through WhatsApp. Specific staff members like Ms. Ain are highlighted for their polite and welcoming manner. However, some guests call for more flexibility and quicker problem resolution. Additionally, amenities such as large floor mattresses and extra slippers are appreciated, though concerns about safety and ventilation are noted.
Parking receives mixed reviews; while ample slots are available and access is easy, the path from the parking area to the rooms is criticized for being narrow, poorly maintained and confusing. The notable distance, messy pathways and occasional flooding detract from the experience despite the initial availability of parking spaces.
For families and large groups, Quince Home is a fitting choice due to its spacious accommodations and family-friendly amenities. The large kitchen is particularly useful for families with children and the overall homely atmosphere is well-regarded. Though some cleanliness issues and delays in fulfilling special requests are noted, the overall sentiment for family stays remains positive.
While the room atmosphere is generally praised for its comfort and maintenance, bed quality stands out as an area needing attention. Issues with squeaky bunk beds, sagging lower bunks and concerns about bedding comfort and cleanliness have been noted by some guests, suggesting that improvements in this area would enhance the overall sleeping experience.
In summary, Quince Home offers a serene and scenic high-altitude getaway with well-appointed rooms and friendly staff. The property is particularly suited for families and those seeking a peaceful retreat, though attention to cleanliness in peripheral areas and bed quality would further enhance guest satisfaction.
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