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Summary of reviewsCit'Hotel Escatel is highly regarded for its favorable location, especially for travelers on road trips or those needing convenient highway access. The hotel is situated on the tranquil outskirts of Mâcon within walking distance of the city center and main attractions. The proximity to the A6 motorway along with ample and secure parking options adds to its appeal. The hotel strikes a balance between accessibility and a peaceful environment.
Guests have notable praise for the hotel's dining options. Breakfast, available at a reasonable price, is lauded for its fresh products, such as freshly squeezed orange juice and baked bread. Despite some criticisms regarding variety and ambiance, it offers good value for money. The dinner buffet receives robust commendations for its affordability, wide array of tasty foods and cozy ambiance, despite some minor issues with presentation and temperature. The restaurant staff is highlighted for their warm and attentive service.
In terms of accommodation, the rooms are celebrated for their cleanliness and comfort. Spacious family rooms and functional layouts stand out, though some criticisms are aimed at the outdated decor and small size of some rooms. While certain areas could benefit from better maintenance, the overall impression is of a well-maintained and clean hotel environment.
The staff at Cit'Hotel Escatel earn high marks for their friendliness and professionalism. Guests frequently mention the warm welcome and helpfulness of the personnel, contributing significantly to a pleasant stay. Despite isolated instances of being overwhelmed, the staff's dedication to hospitality is a recurring theme in reviews.
WiFi, though functional for basic needs, has room for improvement in terms of speed and reliability, particularly on higher floors. The hotel's outdoor amenities, especially the swimming pool, are well-received. Visitors appreciate the clean and refreshing pool, along with other recreational activities like mini-golf, billiards and foosball, which enhance the family-friendly atmosphere.
Overall, Cit'Hotel Escatel offers a comfortable and accessible stay with commendable dining options, clean and functional rooms and a well-regarded staff. Its family-friendly amenities and value for money are significant draws, despite minor areas needing updates.
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