Info
Summary of reviewsThe New Inn by Greene King Inns offers a well-regarded and convenient location, praised for its accessibility to major roadways and key destinations like the ICC, Celtic Manor and Cardiff. Its quiet, peaceful setting despite its motorway proximity is frequently highlighted, making it a restful retreat for both business and leisure travelers. Ample parking and pet-friendly big fields further enhance the guest experience.
Breakfast at the New Inn receives mixed reviews. When well-executed, it is hearty, delicious and great value with a wide array of options, including freshly cooked items. However, inconsistent service and occasional shortages or delays can detract from the overall experience. Still, positive interactions with the staff during breakfast are often noted.
Dinner offerings at the Hungry Horse restaurant are generally praised for their taste, value and variety. Guests enjoy the meal selections and the welcoming atmosphere of the pub. However, some have found the food quality inconsistent with occasional issues related to meal preparation and presentation. Despite this, the overall dining experience is positively received, particularly when the staff's friendly service is taken into account.
The rooms at New Inn are clean, spacious and comfortable, often praised for their modern furnishings, cleanliness and good value. While many guests appreciate the comfortable beds and beautifully cleaned rooms, issues like poor ventilation during summer and occasional signs of wear and tear are noted. Nevertheless, the positives tend to outweigh the negatives, ensuring a pleasant stay.
Cleanliness throughout the hotel is a strong point with numerous guests commending the immaculate rooms and common areas. Staff attentiveness to maintaining a clean environment is frequently acknowledged.
The staff at New Inn are consistently described as friendly, helpful and professional, contributing significantly to guest satisfaction. Specific staff members are often praised for their exceptional service, enhancing the overall experience.
Free WiFi is available throughout the property and is generally reliable, though some guests experience occasional connectivity issues. Despite this, it is a welcome amenity that most guests appreciate.
Parking is another aspect where the New Inn excels, offering free and ample spaces, including EV charging bays. The convenience of parking near the rooms is regularly mentioned, contributing to a hassle-free experience.
Guests have mixed experiences with the beds; many praise them for their comfort, while a few find them overly firm or uncomfortable. Nonetheless, a significant number of reviews highlight restful and cozy stays.
Regarding accessibility, the hotel provides practical features like ramps, lifts and accessible rooms, making it convenient for guests with disabilities. However, the absence of a lift to the upper floors and the occasional unavailability of staff during check-in can pose minor challenges.
Dog-friendly policies at the New Inn are highly appreciated with guests enjoying the accommodating environment for their pets. The high standard of cleanliness is maintained despite the open policy for dogs, making it a popular choice for pet owners.
Overall, the New Inn by Greene King Inns offers a pleasant, comfortable and accessible stay with numerous positive aspects, particularly in terms of location, cleanliness and staff hospitality. The few areas needing improvement do not significantly detract from the overall favorable impressions of this hotel.
Show moreRead review summaries for all categories
Categories
