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Summary of reviewsDolina Charlotty Resort & Spa consistently impresses guests with its exceptional location, serene natural surroundings and rich assortment of activities. Nestled close to a lake, forest and sea, the resort offers a picturesque and tranquil setting ideal for relaxation and nature walks. Its proximity to Ustka and ease of access adds to its convenience, especially for families with children who can enjoy various attractions including a zoo and seal sanctuary.
The breakfast experience receives overwhelming praise due to its extensive, varied selection and high-quality regional products. Guests describe it as delicious and hearty, often calling it excellent or outstanding. The dinner experience, particularly the à la carte offerings, also garners commendation for its composition, taste and presentation, though the buffet-style meals have room for improvement.
Room cleanliness is another strong point with housekeeping frequently commended for maintaining tidy spaces. Essential amenities, such as kettles and refrigerators, add to the convenience. However, the rooms are noted as somewhat dated and in need of renovation and some guests find the beds and room sizes less than ideal.
The staff's friendliness and professionalism significantly enhance the guest experience across various facilities, from reception to the restaurant and spa.
The resort’s spa is a standout feature, highly praised for its serene atmosphere, great pool and quality treatments. However, guests reported issues with the gym equipment and noted that, despite the generally pleasant and clean pool area, there were some concerns like the water temperature and maintenance needs.
Dolina Charlotty is particularly noted for being family-friendly, offering a range of activities to keep children entertained and engaged, such as daily animations, a playroom and a zoo. Complementing this are facilities beneficial to adults, including a well-equipped gym and serene spa.
Pet owners also appreciate the dog-friendly policy, making it a great option for guests traveling with their pets. Yet, some areas like the Wi-Fi connection and certain room details need attention to improve the overall guest experience.
Overall, Dolina Charlotty Resort & Spa presents a fantastic destination for both family getaways and those seeking relaxation with strong points in location, service, cleanliness and spa amenities.
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