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Summary of reviewsITM Hotel Bettkästchen am Sachsenwald enjoys a prime location in the tranquil yet accessible area of Reinbek, making it an appealing choice for travelers. The hotel offers convenience through its proximity to the S-Bahn station, which provides quick connections to Hamburg, as well as walking access to central Reinbek's shops, restaurants and the picturesque Reinbek Castle. Additionally, the serene Sachsenwald forest is nearby for nature lovers. The surrounding parks and bus stops further enhance its attractiveness for both short and extended stays.
While the breakfast experience at the hotel is mixed, some guests found it sufficient, varied and delicious. However, many reported issues such as limited availability, poor quality and sometimes even no breakfast despite prior confirmation. Alternatives such as a nearby bakery are recommended by some visitors.
The rooms at the hotel are generally spacious, clean and comfortable with basic amenities like a TV and functional furniture. However, some furnishings are outdated and there have been complaints about dusty conditions and minor maintenance issues. More thorough cleaning could improve the experience, but for those using the hotel primarily for resting, the rooms serve their purpose.
Cleanliness is a significant concern with numerous reports of dusty rooms, mold and remnants from previous stays. Kitchen facilities, in particular, were noted to be dirty with greasy armrests, moldy showers and old food residues. Despite these issues, a few guests did find their rooms to be clean and comfortable.
The staff experience is mixed with some guests praising their friendliness and helpful nature. However, many reported issues with the absence of staff or uncooperative behavior. Communication through Booking was generally well-handled, making some guests feel welcome.
WiFi reliability is another area needing improvement; while some guests reported a fast and stable connection, others faced significant challenges with poor or non-existent signal.
Parking at the hotel is limited with only two designated spaces and guests often needing to rely on street parking. Despite the effort required to find a spot, the hotel does offer some parking facilities nearby.
The hotel is somewhat suitable for family stays, though some guests faced issues such as inappropriate room distribution and lack of a baby crib. Specialized room options like the Royal family room may better cater to families' needs.
Finally, guests had varied experiences with the beds. Many found them comfortable and clean, contributing to good sleep quality. However, others encountered issues such as saggy, worn-out or musty-smelling beds.
Overall, ITM Hotel Bettkästchen am Sachsenwald offers a strategic location and essential comfort but has areas that need attention, particularly cleanliness and consistent service quality.
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