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Summary of reviewsHostal Uría is highly praised for its exceptional location in Salamanca, offering convenient access to key landmarks such as Plaza Mayor and Calle Zamora within a 10 to 15-minute walking distance. The surrounding neighborhood is noted for its tranquility, allowing for a peaceful retreat after a day of sightseeing. Guests appreciate the ease of parking, the straightforward self-service check-in system and the seamless instructions provided for entry. The hostel's good value for money, cleanliness, attentive service and comfortable accommodations make it a favored choice for visitors.
However, the breakfast experience garners mixed reviews with the meal being served at a nearby café. While some find the breakfast to be reasonably good, many describe it as lacking in variety and poor in value, exacerbated by recurring issues with the hotel’s coffee machine.
Cleanliness at Hostal Uría has received divided feedback. Many guests commend the cleanliness and maintenance of certain rooms, appreciating the tidy spaces and comfortable amenities. Conversely, numerous guests report significant cleanliness issues, such as dust, mold, stains and indications that sheets were not changed between stays. Problems with the bathrooms, including drainage issues and cigarette butts, further blemish the experience.
Staff interactions also present a mixed picture. On one hand, electronic communications are quick and efficient with friendly and attentive service noted by some. Conversely, many reviews highlight negative interactions, citing rude, disrespectful behavior, particularly over the phone and poor customer service. The absence of a physical reception desk leads to frustration and a lack of in-person assistance.
The beds at Hostal Uría receive similarly varied reviews. While some guests find them comfortable with clean bedding, many others report old, sagging and noisy mattresses, narrow and hard beds, broken slats, cigarette burns and uncomfortable pillows, all contributing to a disrupted sleep experience.
In summary, while Hostal Uría excels in its prime location, value for money and some aspects of service, there are significant areas needing improvement, particularly in cleanliness, breakfast quality, staff interactions and bed comfort.
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