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Summary of reviewsHotel Monterrey enjoys a prime location in Salamanca, greatly appreciated by guests for its proximity to the main square, Plaza Mayor and easy access to the city's attractions, shops and dining options. Its charming historic building and nearby public parking facilities add extra appeal. The staff receives consistent praise for their friendly and helpful demeanor, contributing to a pleasant experience for most visitors. The positive highlight includes the hotel’s pet-friendly policy, which attracts travelers with pets, who appreciate the lack of extra charges for their furry companions.
However, the hotel's amenities and services fall short in several areas. The lack of an on-site breakfast service has been noted, though alternatives are available nearby. The rooms, while spacious and offering nice views, are outdated and suffer from maintenance issues, including dirty sheets, mold, broken fixtures and non-functional heating and cooling systems. Cleanliness is a recurring problem with frequent complaints about stained carpets, dirty bathroom floors, mold and poor overall hygiene.
The wifi service is another area of concern, often described as poor and unreliable with many guests unable to access it in their rooms. The beds receive mixed reviews with some guests finding them comfortable and others criticizing them as outdated and uncomfortable. The noise from surrounding nightlife also disrupts sleep for some guests.
Despite its four-star rating, many reviews suggest that the hotel fails to meet the standards expected of such a classification with numerous guests comparing it to a lower-rated accommodation due to its outdated facilities and lack of proper upkeep. Overall, Hotel Monterrey's strength lies in its location and friendly staff, but significant improvements are needed in other areas to meet modern hotel standards.
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