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Summary of reviewsExtended Stay America Suites - Cleveland - Brooklyn is favorably situated in a suburban area with convenient access to major highways, downtown Cleveland, and the airport. This strategic location is appreciated by various types of travelers, from business visitors to families, as it offers easy access to a bustling mall, an assortment of restaurants, and a variety of shopping options. The nearby amenities, along with local attractions like the zoo, make it a practical choice for both short and extended stays.
The hotel's rooms are often highlighted for their comfort and amenities, particularly the inclusion of kitchenettes that allow guests to prepare meals. Many visitors find the rooms to be of decent size, with clean bathrooms and comfortable beds. These aspects contribute positively to the overall guest experience, although there are occasional concerns about cleanliness, such as dirty carpets or lingering odors.
The cleanliness of the hotel has garnered mixed reviews, with some guests praising the cleanliness of their rooms and fresh towels, while others note areas needing improvement, such as sticky floors or odors in shared spaces. Despite this, the hotel's staff receives frequent commendation for their friendliness and helpfulness, with many reviews appreciating the welcoming atmosphere created by the courteous front desk and housekeeping teams.
Breakfast offerings are basic, primarily consisting of granola bars, packaged muffins, and coffee, which some guests feel could be enhanced to better meet their expectations. Nonetheless, staff efforts to address issues promptly help maintain a hospitable environment.
The comfort of the beds generally receives positive feedback, with many guests finding them cozy and conducive to restful sleep, although there are occasional remarks about firmness or limited pillow availability. Overall, the strategic location, comfortable rooms, and friendly staff contribute positively to guests' experiences, making Extended Stay America Suites - Cleveland - Brooklyn a convenient choice for various travelers.
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