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Summary of reviewsExtended Stay America Suites - Memphis - Airport is strategically located, offering convenience for travelers due to its proximity to the airport and major interstates, facilitating easy access to key Memphis attractions such as FedExForum and Beale Street. While the surrounding area may appear run-down, the hotel itself maintains a quiet and safe enclave, appreciated by many guests for its accessibility and private setting. Complementary parking and nearby dining options add to the practicality and value for visitors.
The accommodations are well-regarded for their spaciousness and comfort, especially appreciated by those on longer stays. Rooms feature useful amenities like kitchenettes and refrigerators, which meet many guests' expectations for their visits. The hotel staff consistently receive high praise for their exceptional service, with particular commendations for their friendliness and helpfulness. Staff members such as Maya, Tasha, Chris, and Renee are frequently mentioned for their efforts to ensure a pleasant guest experience. The team's attentive and professional demeanor greatly enhances the overall satisfaction of the stay.
Despite these positives, some areas need attention. The breakfast offerings are basic, primarily consisting of grab-and-go items, which may not meet all travelers' expectations. Cleanliness is a concern for some guests, with reports of issues such as sticky floors, smoke odors, and outdated decor affecting comfort. While some visitors noted well-maintained exterior and public areas, consistency in room cleanliness varies, creating mixed experiences.
The beds are typically highlighted for their comfort, featuring large sizes and new mattresses that contribute positively to guest satisfaction. However, occasional issues with cleanliness related to pull-out beds and odors were noted. Overall, the combination of a strong location, spacious accommodations, and outstanding service compensates for some inconsistencies, making it a practical choice for those prioritizing location and hospitality.
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