InfoSummary of reviewsMercure Townsville receives favorable reviews for its central, yet tranquil location, providing easy access to the city center, shopping hubs and dining options. The proximity to the airport makes it a convenient choice for transit travelers. Guests enjoyed peaceful surroundings, including a river and well-maintained gardens, which added to the serene atmosphere.
The breakfast service is well-regarded for its variety and quality, offering a delicious start to the day with an extensive array of hot and cold foods, fruits and pastries. The friendly staff enhance the experience, although occasional issues with food running out or cleanliness were noted. Dinner offerings similarly received positive feedback with guests praising the well-prepared meals and quality ambience, especially by the poolside. Some mixed opinions on menu variety and pricing were observed, but the overall dining experience was positive.
Rooms at the hotel are noted for their cleanliness and comfort with sufficient amenities and some boasting beautiful lake views. Nonetheless, many guests pointed out the need for modernization, citing outdated furnishings and minor maintenance issues. Cleanliness in general areas received mixed reviews with some reporting issues like dusty curtains and grubby bathrooms.
The staff at Mercure Townsville stand out for their friendliness and professionalism, significantly enhancing the guest experience. While most encounters were positive, a few inconsistencies in the reception team's demeanor were noted. The strong, positive feedback on staff performance underscores their key role in ensuring a welcoming environment.
The pool area is a highlight, described as clean, beautiful and family-friendly. Although some minor critiques regarding temperature and occasional lack of maintenance were mentioned, most guests found the pool area inviting and enjoyable. The hotel's plentiful and easily accessible parking is appreciated, though some found the distance from parking spaces to rooms inconvenient.
Families find the hotel accommodating with appropriate facilities and a welcoming atmosphere for children. While some enhancements, like solar heating for winter, were suggested, the consensus is that Mercure Townsville is well-suited for family stays.
Beds receive mixed reviews; many guests praise their comfort, particularly in deluxe rooms, while others express issues with older, worn-out beds and unsatisfactory pillows. For business travelers, the hotel offers excellent amenities, including a business center and reliable WiFi, making it a suitable choice for work-related stays.
Accessibility features are commendable with thoughtful additions such as ramps and Braille letters, ensuring ease of movement for all guests. Despite being somewhat distant from the city center, Mercure Townsville provides good value and a welcoming environment, contributing to a generally positive guest experience. Show more
