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Summary of reviewsKenting Maldives Hotspring Hotel has garnered mixed reviews but enjoys a number of positive aspects, notably due to its staff and parking facilities. The hotel staff are often praised for their kindness, friendliness and efficiency. Guests have noted the staff's ability to promptly handle requests and maintain clear communication, although there have been occasional issues with the night reception staff and language barriers. The parking experience is particularly positive with ample spaces, easy access and helpful personnel, despite some minor complaints about the sandy and windy conditions of the parking lot.
However, the hotel faces several areas for improvement, especially concerning its breakfast offerings, room conditions and cleanliness standards. The breakfast service has its detractors, in part due to a lack of inclusion in bookings and limited variety in the meal selection. The rooms, spacious and simple in design, are seen as outdated and in need of renovation with some guests encountering cleanliness issues such as musty smells, dust mites and unclean floors. Additionally, the presence of cockroach carcasses and bloodstains has been a concern for some.
The beds are another area of discomfort for some guests, often described as too firm and occasionally unclean with dandruff and hair on the sheets. Despite these criticisms, the beds do provide an essential resting place for travelers.
Overall, while the hotel boasts a friendly and efficient staff and satisfactory parking services, it would benefit from addressing its breakfast service, updating its room facilities and consistently maintaining cleanliness to enhance the guest experience.
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