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Summary of reviewsHotel Águila Real garners significant praise for its exceptional location in Cangas de Onís, conveniently situated near key amenities such as the bus station, large parking lots and the main town center. The strategic position allows easy access to tourist attractions like the Covadonga Lakes and the Picos de Europa, making it an ideal base for exploring both local and natural wonders. Guests appreciate the seamless blend of convenience and tranquility with the hotel being close to bustling tourist routes, local eateries and shops.
The breakfast experience at Hotel Águila Real has mixed reviews. While many guests laud the delicious, generous breakfast with a good price/quality ratio and commendations for the attentive breakfast staff, others note it as basic and repetitive, lacking variety and not meeting the expectations of a three-star hotel. Some guests suggest exploring nearby cafés for a superior breakfast experience.
In terms of dining, the hotel offers a friendly and lively atmosphere with options for guests to bring and enjoy their own food. The reception staff are noted for their helpful recommendations of nearby restaurants, enhancing the dining experience. However, some guests mentioned an unpleasant smell from the hotel's kitchen and uncoordinated breakfast service.
Reviews on room accommodations are varied. Positively, guests highlight the spacious, clean and cozy rooms with comfortable beds and some offering nice balconies and views. However, issues such as outdated furniture, lack of air conditioning, noise and occasional lapses in cleanliness have been reported. Some rooms were found to be overheated, especially in attic areas and noise from other rooms was a common concern.
Cleanliness at Hotel Águila Real receives mixed feedback. Positive remarks include the overall tidiness of rooms and common areas with helpful cleaning staff. Nonetheless, several guests reported issues like dusty furniture, cobwebs, dirty towels and unclean rooms at arrival. These incidents indicate an inconsistency in the hotel’s maintenance and hygiene standards.
The hotel staff are predominantly described as friendly, helpful and attentive, especially at the reception and breakfast service. The owners are commended for their accommodating nature and capability in multiple languages. However, some guests experienced occasional rudeness and inattentiveness from certain staff members, suggesting room for improvement in ensuring consistent service quality.
Free Wi-Fi at the hotel is another area needing enhancement with many guests experiencing weak, spotty signals, especially on higher floors and frequent disconnections. Although there were occasional reports of satisfactory connectivity, the inconsistency has been a notable drawback.
Parking options are well-received with a variety of convenient spaces including a large parking area behind the hotel and ample free public parking nearby. The hotel also offers a dedicated underground garage for motorcycles at a small fee, appreciated by many guests despite some mentions of tight spots.
Family-friendly accommodations are a strong point for Hotel Águila Real, offering spacious family rooms with configurations suitable for families, including free baby cribs. The quiet yet centrally located setting, combined with a reasonable price, provides a satisfactory value for families, despite a lack of specific activities for children and mixed opinions on room suitability for older kids.
Regarding the beds, opinions are mixed as well. Some guests find the beds and pillows comfortable, large and spacious, contributing to a good night's sleep. Yet, a significant number encounter issues like hard mattresses, worn items and noisy beds, suggesting the need for replacements or upgrades.
Finally, the overall consensus on the hotel's three-star rating is critical with many guests feeling that Hotel Águila Real falls short of the standards associated with such a classification. The facilities and services, including breakfast, are often regarded as more suited to a lower star rating, leading to unmet expectations for many guests.
In summary, Hotel Águila Real shines with its prime location and accommodating staff but faces challenges in areas like breakfast variety, room amenities, cleanliness consistency and Wi-Fi reliability. The hotel serves as a functional base for short stays, especially for those focused on exploring the surrounding area, although it may not fully meet the expectations of those seeking modern amenities and luxury.
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