InfoSummary of reviewsHotel Santika Premiere Gubeng Surabaya is highly regarded by guests for its strategic location, exceptional breakfast offerings, spacious rooms, consistent cleanliness, attentive staff, and comfortable beds. Located centrally in Surabaya, the hotel allows convenient access to key transport links and city attractions, providing guests with both stunning city views and a variety of exciting experiences.
The breakfast provided is a particular highlight, with an extensive array of options that cater to diverse tastes, including traditional Indonesian dishes and local delicacies. Guests commend the self-service espresso machine and neat presentation of the buffet, finding the breakfast a memorable part of their stay.
Room spaciousness and comfort are frequently praised, with clean and quiet surroundings that ensure relaxation. Comfortable beds and scenic city views enhance the guest experience. Although the bathrooms are noted as serviceable, some suggest updates to improve the shower setup.
The hotel maintains high standards of cleanliness, with thorough routines ensuring pristine conditions throughout both rooms and communal areas. The front desk and accompanying staff contribute to a calm and tidy atmosphere.
Staff attentiveness and friendliness are standout characteristics, with a team ready to meet guests' needs, enhancing the professional and welcoming environment. Services such as complimentary transportation to the train station underscore their commitment to guest satisfaction.
Overall, Hotel Santika Premiere Gubeng Surabaya offers a reliable and enjoyable stay for travelers, with the positive aspects far outweighing any minor concerns. Show more
InfoSummary of reviewsBumi Surabaya City Resort stands out as a premier destination for travelers, thanks to its central location in the heart of Surabaya. The hotel's positioning near cafes, restaurants and shopping complexes like Tunjungan Plaza makes it a highly convenient choice for both leisure and business visitors. Despite being nestled in a bustling city, the resort offers a tranquil escape with its beautiful secluded garden.
Guests consistently rave about the breakfast experience, highlighting an extensive selection of both Western and Indonesian dishes. The buffet is often praised as one of the best with the option to dine in an alfresco garden setting enhancing the ambiance. Similarly, dinner at the resort offers a delightful culinary journey with a wide variety of high-quality options, although some mention a need for more vegetarian choices.
The rooms at Bumi Surabaya City Resort are frequently noted for their spaciousness and comfort, featuring large beds and stunning city views. While some guests point out that the decor is a bit dated, the overall comfort and cleanliness are generally well-received. The hotel also excels in amenities, offering a pristine pool area surrounded by lush greenery, a jacuzzi and a hot tub, making the pool a standout feature.
Cleanliness receives mixed reviews; while some guests praise the super clean environment and well-maintained facilities, others believe that the cleaning standards do not entirely meet the five-star expectations, noting issues like dusty rooms and dirty carpets.
The staff at Bumi Surabaya City Resort are often commended for their friendliness, helpfulness and professionalism, ensuring a warm and hospitable atmosphere. Despite occasional language barriers, the staff's dedication to service consistently enhances the guest experience.
WiFi service is generally reliable, though some guests experience connectivity issues. The large, comfortable beds are another highlight, although a few guests report issues with bed comfort and cleanliness.
Overall, Bumi Surabaya City Resort offers an opulent and tranquil retreat with excellent facilities, luxurious accommodations and professional service, making it a top choice for those visiting Surabaya. Show more
