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Summary of reviewsMercure Rio de Janeiro Nova Iguaçu is situated in the heart of Nova Iguaçu, offering guests easy access to Pedreira shopping mall, local markets, restaurants, bars and various amenities such as pharmacies and supermarkets. The hotel’s central location provides convenience for those attending local events and enjoying the bustling nightlife, which contributes to a sense of safety after dark.
Guests commend the accommodations for their cleanliness and comfort with spacious rooms featuring large, comfortable beds and pleasant balconies. The extensive amenities include a large swimming pool, well-structured refrigerators and quality bedding. The hotel staff, frequently highlighted for their politeness and helpful service, significantly enhance the guest experience. Rich breakfasts, although sometimes criticized for cost and variety and excellent customer service round out the positive aspects of this centrally located hotel.
Breakfast at the hotel receives mixed feedback. While many guests enjoy the delicious and varied offerings, including fruits, juices and breads, others find it expensive and lacking in value. Some guests have experienced issues with the breakfast not being restocked promptly or encountering poor-quality items.
The hotel's restaurant is praised for its excellent meal options and delightful dishes, particularly when dining by the pool. However, some guests have found the service slow and noted high prices. The restaurant’s limited hours, including being closed on Mondays and the absence of room service, have inconvenienced some guests.
The rooms are largely appreciated for their spaciousness and comfort with high standards of cleanliness. Guests have particularly praised the bedding and bathrooms, although there are occasional mentions of maintenance issues and noise disturbances from neighboring areas.
Cleanliness is generally a strong point with many guests noting the hotel’s spotless environment and well-maintained facilities. However, certain lapses have been reported, such as moldy walls and insufficient housekeeping.
The staff at Mercure Rio de Janeiro Nova Iguaçu are consistently described as polite, kind and attentive, contributing significantly to the positive experience of staying at the hotel. Specific staff members are often highlighted for their exceptional service and overall, the staff's dedication to hospitality leaves a favorable impression.
Wi-Fi at the hotel has been noted as satisfactory by some guests but also frequently criticized for its instability and slow speeds. The gym is generally well-regarded for being well-equipped and useful, while the pool receives mixed feedback—some finding it clean and inviting, others noting issues with maintenance and unavailability.
The parking service is available but comes with an additional cost and has received mixed reviews. Some guests appreciate the convenience, while others find it expensive and occasionally inefficient, especially with the valet service during peak times.
The hotel is deemed family-friendly with a pleasant atmosphere and suitable accommodations for families. The beds are mostly praised for their comfort and size, although some inconsistencies in mattress quality have been noted.
Overall, Mercure Rio de Janeiro Nova Iguaçu aligns well with a four-star rating, providing high-quality amenities and superior service, particularly for business travelers who find it a top option in the area. While there are areas for improvement, particularly with breakfast and Wi-Fi, the hotel generally meets the standard expected of a Mercure property.
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